Rex Gray Email and Phone Number
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I have worked at multiple software and custom software consulting companies over the years. I have created Support Teams, QA Teams, managed Implementation Teams and Engineering. However, my greatest calling is improving the lives of people that use our software. By removing usability barriers, people like you and me can accomplish their work goals with less effort and frustration. User experience is at the forefront of every decision I make. I also enjoy helping people learn new things. I feel like I've developed a sense for what works and how a responsible software company should operate.Specialties: UX, Analysis, Workflow Design, Agile Engineering, Quality Assurance, Technical Support/Helpdesk, Troubleshooting, Technical Writing, Software Lifecycle
Paperwise
View- Website:
- paperwise.com
- Employees:
- 40
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Product ManagerPaperwise Jun 2021 - PresentUnited States
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Business Unit Executive - Document ManagementPaperwise Apr 2019 - Jun 2021Springfield, MissouriAccountable for all operations related to DM business unit. Set direction of enterprise content management product line.
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Director Client CarePaperwise Dec 2016 - Apr 2019Springfield, MissouriSet vision and direction of Account Management, Technical Support, and Quality Assurance teams. Analyze customer activity and issues to identify ways to improve customer engagement. Coach and assist teams in improving departmental and company KPIs. Oversee internship program for technical teams.
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Engineering, Technical Support, And Quality Assurance ManagerPaperwise Dec 2009 - Dec 2016Springfield, MissouriSet the direction of multiple technical teams. Analyze customer needs and balance solutions to those needs against corporate drivers. Developing, coaching and mentoring staff. Implementing updated onboarding, development, and product processes to increase efficiency and predictability. Push for and adopt agile software development methods.
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Quality Assurance ManagerPaperwise Jul 2004 - Dec 2012Created Quality Assurance Department, processes, team. Created product documentation. Managed Implementation Department for a year.Other positions held at PaperWise: Implementation Manager, Technical Writer
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Implementation Services ManagerPaperwise Aug 2006 - Sep 2007Managed team of System Engineers which handled all product customizations and installations. Maintained approximately a 10 week backlog of work. Created new processes and pushed team's revenue to new highs.
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Director Support ServicesEmergent Technology Solutions Jan 2002 - Jun 2004Managed Support Services Team. Services included outsources support of hardware and software solutions, hot spares, minor hardware repairs, testing of industrial handheld software solutions. Managed RFID products and development.
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Director Support ServicesThe Americas Group Aug 2000 - Jan 2002Managed helpdesk outsourcing team. Provided internal QA. Managed IT. Project Manager on software projects provided to outsourced helpdesk clients.
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Technical Support ManagerApplied Digital Solutions Oct 1997 - Aug 2000Created Support Department to handle outsourced Helpdesk contracts.
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Electronic Support ManagerQuarterdeck 1996 - 1997Columbia, MissouriManage a team of about 18 technicians most of which worked in written support. Trained, coached, continually refined productivity. We provided all forms of electronic support: online web forums (yes we had them back then), BBS, CompuServe, fax. -
Lead TechnicianDatastorm Technologies, Inc. 1992 - 1996Columbia, MissouriLead and developed technicians.
Rex Gray Skills
Rex Gray Education Details
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Computer Information Systems, Programming, Marketing
Frequently Asked Questions about Rex Gray
What company does Rex Gray work for?
Rex Gray works for Paperwise
What is Rex Gray's role at the current company?
Rex Gray's current role is Designing solutions that make work less work..
What is Rex Gray's email address?
Rex Gray's email address is re****@****ail.com
What is Rex Gray's direct phone number?
Rex Gray's direct phone number is +141788*****
What schools did Rex Gray attend?
Rex Gray attended Missouri State University.
What are some of Rex Gray's interests?
Rex Gray has interest in Helping Others Perform At Their Best.
What skills is Rex Gray known for?
Rex Gray has skills like Troubleshooting, Quality Assurance, Testing, Sql, Document Management, Technical Support, Software Documentation, Agile Methodologies, Microsoft Sql Server, Software Development, Xml, Technical Writing.
Who are Rex Gray's colleagues?
Rex Gray's colleagues are Joseph Ross, Mary Burris, Robert Goswitz, David Rust, Rod Garrett, Cam Manners, Deryck Solina.
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Rex Gray
Logistics Engineer Ii With Active Ts/Sci Clearance. United States Air Force Veteranpending:Comptia Security+ Project Management Professional (Pmp)Sanford, Nc2airforce.com, salientcrgt.com
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