Rex (Jian Qiao) Ye Email & Phone Number

Surrey, British Columbia, Canada

• Promote knowledge acquisition and learner competencies for the new EHR software training by leading the preparation of over 3000 preliminary training accounts, creating realistic training environments, and troubleshooting scripting errors.• Enhance training quality by scheduling and managing over 200 training patient scripts weekly, analyzing risks, and making informed decisions in consultation with stakeholders.• Improve project Go-Live user experience by assisting approximately 40 users during the two-week period, resolving 80% of technical issues on the spot, creating timely service tickets, and professionally rerouting inquiries.• Facilitate knowledge sharing via Learninghub by building Smartsheets to guide learners to the correct curriculum, providing Level 1 Learninghub administrative support for course management, and troubleshooting learner issues.

• Led and delivered multiple cross-functional projects with teams ranging from 5 to 20 members, ensuring on-time and within-budget completion.• Implemented Microsoft macros to facilitate semester-based reporting, resulting in an 80% reduction in processing time.• Resolved over 500 hardware, software, system, and policy-related issues with high efficiency, improving departmental request processing rate by 30%.• Enhanced system integrity and productivity by eliminating over 3,000 redundant records and correcting inaccurate profiles within a 3-month period.• Conducted comprehensive training sessions for 40+ employees on system operation and BC Ministry of Education policies.

Burnaby, Bc

• Optimized and maintained centralized college-wide student records systems, ensuring data consistency and accuracy in relation to record-keeping and analysis.• Achieved a 40% in processing efficiency for semester-based tasks through data analysis, process enhancements, and collaborative efforts.• Provided expertise and guidance in the development, implementation, and execution of BCIT convocation ceremonies.

Burnaby, Bc

- Helped over 70 students on a daily basis by responding to in-person, and telephone inquiries while maintaining an in-depth knowledge of policies, eligibility criteria, and application processes related to a variety of BCIT programs and courses- Ensured system integrity by collecting client information on student information system (Banner), which includes all students' personal, citizenship, and contact information- Handled over $5000 dollars per day by providing payment services for students with credit card payments, cheque deposits, and cash transactions

201 - 4501 Kingsway, Burnaby, Bc V5H 0E5

- Increased the overall operating efficiency by 33% through effective resource coordination and execution process simplification- Ensured the quality of events by overseeing ticketing, audience control, event security, and food preparations while supervising a group of 20 employees and volunteers- Tripled clients' brand exposure by establishing marketing strategies that consist of online and offline promotion channels such as Facebook Ads and on-campus info booth- Improved customer satisfaction by tailoring event proposals and marketing planning and constantly asking for feedback

- Doubled the goal conversion rate of the campaign webpage by designing an ad that specifically targeted a potential customer group- Generated approximately 70,000 impressions and 30,000 reaches for our marketing campaign by utilizing Facebook Ads, Instagram Ads, and Facebook posts- Increased overall promotion effectiveness of the campaign by experimenting different content with A/B testing using Google Analytics and Google Optimize

- Successfully organized 5 events during my term of service, with participants rangingfrom 150 to 700 people- Ensured all events running flawlessly by assigning specific tasks to each volunteer withclear responsibility and priorities- Resolved potential internal conflicts by listening to the conflicting parties and adaptingappropriate solutions- Facilitated cross-departmental communication by encouraging information sharing

- Tripled the number of audience attending the show versus the statistics in 2016 by implementing school-taught marketing techniques in the promotion- Received numerous positive feedback from the audience about the organization of our events and our attention to details associated with our ideas

- Designed, planned, and executed a series of surveys, focus groups, and blind taste tests to better understand consumers' attitude towards instant noodles- Raised awareness of low-sodium instant noodle to over 100 students and faculty members

- Enhanced information storing procedures by implementing database concepts to existing spreadsheets- Streamlined the bookkeeping and information retrieving process using simplified Structured Query Language (SQL) techniques- Decreased late work completion significantly by setting up priorities and finish tasks before deadlines- Composed, edited, and delivered all the invoices and reports for accounting and strategic planning purposes.

- Reduced time waste by utilizing attention to detail and multitasking skills through packingbakery products- Increased company’s overall efficiency by implementing smooth organization skillsthrough product gathering, sorting, and delivering ordered items

- Demonstrated accuracy and attentiveness when handling approximately $1500 in cash each shift.- Enhanced restaurant’s operating efficiency by successfully collaborating and communicating with coworkers to satisfy over 200 customers per shift