Mohd Redzuan I. Email & Phone Number

Selangor, Malaysia

- Maintain good IT Asset Inventory, security and efficiency using ITS & LanSweeper.- Main person to manage LanSweeper, a solution for asset management, software licensing, devicesspecifications across all type of OS.- Resolve IT support requests and queries remotely via email, phone and chat, or at the office.- Download, install and configure software to meet user requirements.- Troubleshoot and fix hardware issues including replacing equipment and peripherals.- Logs… Show more - Maintain good IT Asset Inventory, security and efficiency using ITS & LanSweeper.- Main person to manage LanSweeper, a solution for asset management, software licensing, devicesspecifications across all type of OS.- Resolve IT support requests and queries remotely via email, phone and chat, or at the office.- Download, install and configure software to meet user requirements.- Troubleshoot and fix hardware issues including replacing equipment and peripherals.- Logs incidents and case/service requests and maintains relevant records.- Escalate serious issues to relevant stakeholders as needed.- Monitor and maintain application and systems administered by IT Services.- Liaise with vendors to ensure system issue, enhancement and projects are implemented as per specificationand with timely feedback.- Undertake or participate in cross-functional projects or IT related activities that bring value to the company. Show less

Cyberjaya, Selangor, Malaysia

- Managing internal IT equipment such as desktop computers, laptops, tablets and IT infrastructure (servers, switches, routers, firewalls), Cisco IP phone, WiFi & photocopier machine.- Yearly audits on computer system.- Ensure company policies are followed on all devices in line with ISO quality.- Only company's devices connected to the office network with legal license software installed.- Perform HD cleanup & full scan when virus/spam detected on user's device.- Microsoft… Show more - Managing internal IT equipment such as desktop computers, laptops, tablets and IT infrastructure (servers, switches, routers, firewalls), Cisco IP phone, WiFi & photocopier machine.- Yearly audits on computer system.- Ensure company policies are followed on all devices in line with ISO quality.- Only company's devices connected to the office network with legal license software installed.- Perform HD cleanup & full scan when virus/spam detected on user's device.- Microsoft Exchange is connected & always online including Mobile Connect apps.- Inventory check for software and hardware.- Managing account for Microsoft Office 365, Arkadin, Magic Connect, Billing System.- Run drills for antivirus, LAN network, firewall and router/switch.- Renewing software & hardware licenses.- Updating company website & career page.- Administer RSA VPN, Microsoft Authenticator, Bitlocker.- Monthly patching and Windows updates on server and computer.- Attend on ticket and incident request, troubleshoot and provide support including report.- Prepare manual or guide for staff.Accomplishment:- Install WiFi for staff/guest use.- Attend ticket/complaint/issue within SLA period.- Deployment of company OS on computer, domain, Active Directory, computer hostname and folder security group.- Deployment security tools (CrowdStrike/Qualys/Umbrella) to all Laptop/Desktop/Server.- Migrate corporate laptop into Azure (EDM).- Upgrade CISCO CUCM version. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Manage company’s Active Directory & Domain, Kaspersky’s Anti-Virus, Blackberry Enterprise, photocopier machine and Microsoft Exchange Server.- Maintaining computer performance, upgrade RAM/HD & hardware.- Anti-Virus is up-to-date and on user’s PC.- Onboarding/Offboarding staff, create e-mail ID and backup all files after user resigned.- Supporting Blackberry mobile & Blackberry Enterprise, Blackberry user can receive and send e-mail.- Implementation of HR Information… Show more - Manage company’s Active Directory & Domain, Kaspersky’s Anti-Virus, Blackberry Enterprise, photocopier machine and Microsoft Exchange Server.- Maintaining computer performance, upgrade RAM/HD & hardware.- Anti-Virus is up-to-date and on user’s PC.- Onboarding/Offboarding staff, create e-mail ID and backup all files after user resigned.- Supporting Blackberry mobile & Blackberry Enterprise, Blackberry user can receive and send e-mail.- Implementation of HR Information Systems.- Software installed on PC is legal and all the licenses such as hardware, domain, web hosting, are renewed.- Advice top management to purchase any IT related. Show less

Petaling Jaya, Selangor, Malaysia

- Lead & supervise IT Dept. - To meet the IT Dept.’ objective in solving the request and problem by the staff.- Plan, coordinate, implement & advice to the management.- Attend meeting & prepare the report (monthly report & IDM report).- Manage the company software & hardware efficiently and update the company assets.- Ensure all staff can send/receive e-mail without delay. - Able to access the company website and the website is update with the latest info.- Ensure… Show more - Lead & supervise IT Dept. - To meet the IT Dept.’ objective in solving the request and problem by the staff.- Plan, coordinate, implement & advice to the management.- Attend meeting & prepare the report (monthly report & IDM report).- Manage the company software & hardware efficiently and update the company assets.- Ensure all staff can send/receive e-mail without delay. - Able to access the company website and the website is update with the latest info.- Ensure all staff can access the company’s servers and the servers running efficiently.- Setting, setup and manage CCTV connections. Show less

Bayan Lepas, Penang, Malaysia

- Handling customer for Australia & New Zealand.- Serving to customer calls or email, identify & resolve the issues. -Track the order details (purchases or repair) and provide solutions to customer in the specified tracking tool. - Maintain customer database to ensure customer information is up-to-date and accurate for future reference. - Escalate unresolved issues to Supervisor.

Seri Kembangan, Malaysia

- Supporting HQ staff, computer & office network, configure & setup desktop/notebook, internet access, projector, network folder, AD, e-mail, switch/wireless/router/firewall and proxy server.- Monitoring company website and internet bandwidth.- E-mail/VPN/X-Enterprise ID for onboarding/offboarding staff and for new shop or counter.- Backup server files & SQL Database (via Symantec Backup).- Antivirus Trend Micro & Windows Update is updated on servers & to each PC.- Password… Show more - Supporting HQ staff, computer & office network, configure & setup desktop/notebook, internet access, projector, network folder, AD, e-mail, switch/wireless/router/firewall and proxy server.- Monitoring company website and internet bandwidth.- E-mail/VPN/X-Enterprise ID for onboarding/offboarding staff and for new shop or counter.- Backup server files & SQL Database (via Symantec Backup).- Antivirus Trend Micro & Windows Update is updated on servers & to each PC.- Password for AD, LogMeIn, Network ID, VNC and VPN changed every 90 days.- Setting up POS system and troubleshoot faulty POS system.- CCTV in outlet/warehouse are accessible and monitored periodically.- Trained new employee on Standard Operation Procedure (SOP).- Maintain printer user ID and check monthly usage report.- All software are legal, no pirated licenses and remove trial version software when expired.- Conduct and assist during stock-take, outlet & warehouse sales.- Prepare user manual & documentation for guidance. Show less

Bachelor'S Degree, Information Technology

Diploma Of Education, Information Technology