Rey Palacios Email & Phone Number

Austin, TX, US

Austin, TX, US

• Educated clients through phone, chat and email in utilizing software functionalities, including guidance on sending invoices, processing refunds, and scheduling payments.
• Assisted clients in identifying errors to help reconcile their monthly reports by providing detailed information on incoming transitions, chargebacks, refunds and owed balances, enhancing client understanding and.
• Collaborated with the Customer Success Team to conduct live training webinars, offering best practices for software usage and addressing client queries.
• Consistently ranked in the top 5 in call volume, showcasing efficiency and effectiveness in managing a high workload.

Tel Aviv, IL

• Managed clients and Identified gaps in customers accounts and provided solutions to quickly solve the issue so customers could receive their payments.
• De-escalated customers and helped them understand the importance of our program in order to retain clients.
• Efficient time management of balancing emails, making outbound calls and communicating with other teams to ensure customers payout in a timely manner.

Tel Aviv, IL

• Educated customers over the phone and email on how to use the website editor and provided consultation on company products to maintain retention.
• Selected to be part of WIX’s first specialty payments team.
• Created new save replies with a personal touch that were released company wide.

Tempe, AZ, US

• Managed 240 clients and developed strategies to promote their business which included boosting and effective posting to increase social media exposure, email marketing and designed methods to bring a return on their.
• De-escalated customers and helped them understand the importance of our program in order to retain clients.
• Scored top performance by retaining 90% of customer book over month-to-month period
• Efficient time management of balancing emails, answering incoming calls, making outbound calls and communicating with other teams to fulfill client’s requests.
• Delivered customer services solutions and explained analytics across multiple digital platforms which include Google, Yelp, Instagram, Twitter and Facebook.

Tempe, AZ, US

• Placed 2nd in sales revenue in training class and continuously ranked in the top 10% and top 30% in revenue in company.
• Successfully call coached multiple team representatives into closing sales accounts with new clients.
• Selected to be in the Future Leadership Development Program which trains sales representatives with managerial skills.
• Overcame objections by quickly positioning calls as service follow ups to ensure clients’ needs are being met, delivering products details in an informational style and facilitating professional interactions.
• Selected to be in GoDaddy Cold Calling team where we tested and delivered new scripting that are now used on the GoDaddy sales floor.

Southlake, Texas, US

• Represented Sennheiser and created brand recognition in Austin Market.
• Increased sales by 200% and continued to double in sales monthly.
• Composed training material for BestBuy representatives.
• Trained BestBuy representatives on brand recognitions and customer interactions.

• Created methods to stay within advertising budget for Mass Comm Week.
• Coordinated staff making sure speakers appeared at scheduled time.
• Organized rooms and worked with speakers to make sure accommodations were met
• Assigned students and managed social media, print media and online media for client.
• Developed new methods to ensure target audience was reached and doubled media presence in three months.

Southlake, Texas, US

• Represented Samsung and created brand recognition in Austin Market.
• Store was in top 25 in the U.S in sales for Galaxy Note 7.
• Developed class material to teach customers how to use Samsung phones and tablets.
• Established relationships with customers to keep tenure.
• Achieved 3rd place in district sales with only 6 months experience.

Mayfield Village, OH, US

• Handled in-coming calls from policy holders or claimants reporting accident and completing initial reports.
• Provided conflict resolution by assisting customer with new and existing claim.
• Lead mentor program that helped develop methods and strategies to train new employees.
• Became part of focus group that helps the company develop new ways to handle claim process.

Fort Worth, Texas, US

• Promoted to manager position to train and supervised 40+ employees.
• Trained Employees to adapt to customer and key them on customer friendly actions.
• Created an environment in which guest enjoy a high level of service and employees deliver top performance
• Successfully maintained accurate staffing needs and reduced labor cost daily.
• In charge of inventory duties and insured that produce is counted and food cost limit met.

Austin, Texas, US

• Helped students grades 9-12 with Math, English, History, Spanish, Speech, and Science classes.
• Worked with students one on one to help develop study techniques and skills to succeed in class.
• Helped create new ideas in core curriculum to help students learn course material.