Ryan J Reyes Email & Phone Number

Provide system support directly and/or indirectly to various clients and employees. Provide exceptional customer service in a timely manner to meet deadlines. Work with leadership to execute on various projects both system and non-system related and track to completion. Set up and train on the various systems and participate in Client calls. Create and update process documents for both ender users and technical use as needed. Involved in real estate software system support and software implementation projects.

Philippines

• Leads a team of 8 technical direct report that maintains 2900+ seats of a BPO operation on a daily manner. Ensures that all computer units are functioning well in terms of usability and stable network connectivity as this directly impacts company revenue.• Provide effective and efficient technical support through trouble shooting both hardware and software issues real time, so as not to hamper business operations.• Successfully worked on planning and arranging 350 Work from Home (WFH) computer imaging and delivery of these additional seats across the different floors for the Return to Office (RTO) employees, despite the very limited time given during the unforeseen COVID lockdown.• Diligently conducts quarterly inventory of computer units and its accompanying accessories to secure company assets. This is to make sure that equipments are complete and there are enough units to address the needs of operation.

Philippines

• Defines both the functional and non-functional requirements of a system and acts as a liaison between the business and IT.• Creates and executes feature test cases and ensures feature testing effectively validates that the system meets the functional and non-functional requirements.• Assists in the translation of the business requirements into implementation details and ensures design meets performance, usability, reliability and scalability requirements in addition to the functional requirements.• Provides support during the integration and acceptance testing phases and implementation.• Provides training and procedure development support to operational projects as requested.

Philippines

• Processed and analyzed big data for company collections that consists of at least 50,000 data per month. This analysis is used for important decision making, measuring of performance efficiency and forecasting benchmarks of the Corporation’s collectibles.• Developed templates and automated collection systems that streamlined business processes in the Collection Department which saved the Corporation almost 50% in processing data.• Facilitated general support for hardware and software maintenance in the entire Collection Department.