Christopher Reynolds Email & Phone Number

The Woodlands, Texas, United States

Contracted with the Project Management Office on the IT Delivery team to perform project ideation, initiation, design, management and closure.Specific Accomplishments:o Worked as a project manager with the IT Delivery teamo CMMC: Implemented vendor enclave solution related to Granite’s Cyber Security Maturity Model – Level 2 Certificationo Coordinated requirements, completion of Plan of Action Milestones (POAMs) to achieve CMMC goalso Managed and maintained budget for project resourceso Vendor selection and contract negotiation

Houston

Collaboration with PMO to design, schedule, budget, and manage project from inception through completion and assisting the PMO to remove process waste to create LEAN procedures. Often provide subject matter experience and consulting on Azure DevOps and MS Projects use and administration. Also supporting the consultant base aside from assigned contracts for collaboration, training, and consistency. This contract is largely focused on Energy production, most specifically Data Science, Machine Learning, and Analytics.Specific Accomplishments:o Managed Data Science and ML Ops Programs with earned value over $500 milliono Implemented new software development across enterpriseo Tableau and PowerBI training, implementation, configuration, and administrationo Created workflows through the Power Suite and MS Teams to create a PMO assistant.o MS Teams Integration to various platforms – both Microsoft and non-Microsofto Coaching and daily management of fellow project manager consultantso Creation and Delivery of tailored training on technologies and paradigmso Scrum coachingo User Experienceo Data Science procedureso Business Agilityo Change Management communications and planso Long Range Planning for securing budget for continued projectso Scheduling blended resources, coordination of multiple workstreams, and contract management

Houston, Texas Area

As the IT Project Manager, I led a teams of various sizes on software product development. Projects can range from short enhancements to legacy application rewrites. I also led the IT Steering Committee on aligning the PMO to corporate strategies. Client implementations, customizations, and everything in between usually involved someone from my team. We managed the relationship and inspect the product to ensure it conformed to requirements. Some efforts needed a full Project Management Plan - equally still some just needed a daily stand-up.

My role in this company included the full gamut of managing the customer's experience throughout the sales process of an Enterprise Resource Planning system. I also managed, advised, and directed marketing opportunities for the company.In this position, I grew my business analysis skills as I consulted with new leads from the meat, seafood, and produce distribution industry. Each company operates in it's own unique way and it is my responsibility to convey the value of our ERP system, combined industry experience, and ability to make daily business management more efficient for companies who may not have ever used a software system like this before.My responsibilities included acting as Business Analyst for food wholesale and distribution companies, improving company’s competitiveness and performance across a broad spectrum of criteria, including but not limited to program modifications, implementation scheduling and product/service testing.Specific Accomplishments:o Managed team of 4 for sales and marketing tasks, benchmarking and client visitso Total Revenue for new contracts and upsell purchases totaling over $650Ko Designed, migrated, and implemented CRM Software system (MS Dynamics CRM 2011)o Analyzed new market needs and trends, and suggested program modifications for viability

Houston, Texas Area

As the account manager for ConvergePoint, I combined my interpersonal skills with professional relationship building to demonstrate the value ConvergePoint's product has for compliance professionals. I actively participated in blog articles, forums, and groups to raise awareness of the products.I guided the customer experience from engagement through making the purchase decision then continuing the relationship by remaining involved in the customer's needs.

Eps Software

Being with a small company, I wore many hats in conjunction with being the project manager on a $600k portfolio. I was deeply involved projects from the first point of contact all the way through closing the project. This included (not limited to) gathering requirements, testing and planning the quality of the product, effective communication to the project team and the customer, and receiving proper feedback. I have first hand experience with the Agile methodology and related topics like running SCRUM sessions and the iterative approach to development.Business Analysis is exercising excellent communication skills to mediate between clients and software developers. Proper Business Analysis also includes soliciting customer feedback, as well as internal feedback, to make sure the project runs smoothly. To communicate the requirements gather from customers, I routinely created User Stories and Use Cases as well as bug reports and sketched models.Specific Accomplishments:o Project Management of multiple concurrent projects totaling over $1.5Mo Developed a change in management approach for workflow prioritization & streamlined deliveryo Business Analysis for 5 concurrent projects o Wrote and taught an internal training, “Business Sense for the Development Team”o Designed and streamlined templates for contracts and projectso Managed Sprint and Iteration reviews with stakeholders after project completion

Spring, Tx

As the Customer Relationship Manager for CODE, my primary role was new business development and customer retention. Sales and campaign management are my strong points. I was brought on to CODE as a Sales and Marketing Associate which quickly evolved into the Customer Relationship Manager. I increased volume and throughput to a point where more associates needed to be hired and roles defined more specifically.I designed the CRM processes and assigned sales and marketing tasks all while keeping the customer as a forethought, never an afterthought. I developed and maintained key relationships from ground level up to C-level management.

Spring, Tx

As a sales associate at CODE, I was responsible for lead qualification, generation, and follow-up. I sold mostly software consulting services but also CODE Magazine subscriptions, CODE Training classes and materials.I held the Sales Associate role in conjunction with being a Business Analyst and continued to wear many hats after a successful promotion into becoming the Customer Relationship Manager.

Mba, Leading The Customer Driven Organization

Bachelor, Science

Activities and Societies: Martial Arts of Sam Houston, AIMHI, Pre-Vet Society