Strategy advisory with WrkshopWhat is wrkshop:Wrkshop is a hands-on growth agency delivering revenue growth to B2B professional services firms through direct sales execution and strategy. Combining strategic planning with results-driven execution-no fluff, just measurable revenue growth.Role:Working closely with Wrkshop’s founding team, to design and implement business models and strategies that drive sustainable growth and sales for clients.

My Role:Design Lead for multiple large scale transformationsLeading design teams of 5-10 people Collaborating and co-designing with cross-disciplinary teams C-Suite presentations and communicationLeading large scale tenders responses, scoping, resourcing and negotiations Managing and growing client accounts e.g from $50k to $1m in revenue on multiple accountsCoaching and mentoring junior team membersHelped to develop Deloitte's go-to-market Service Design for transformation offering Successfully achieved all KPI's including utilization and over $10mil in team salesKey Clients: Oxfam Australia, 7-Eleven, Bunnings, Officeworks, CGU, Insurance Australia Group, Victorian Department of Education, Deloitte Global, Cbus, National Australia Bank (NAB), Deloitte Global.

As part of the service design team I help lead projects to take a human-centred approach. I help clients to consider the end-to-end service journey across all channels and touch points from both a customer and organisational perspective in helping launch new products and service. Key competencies are in:• Service design & design thinking advocacy• Research design & methodology• Customer insights into high level business requirements • Workshop facilitation• Innovation, Prototyping & co-design• Social engagement and community building My Role:• Managed multiple small teams of designers and collaborated with different departments to implement creative solutions through the clients' experience journeys.• Built strong relationships with clients to understand their needs before making critical design and strategic decisions.• Conduct contextual enquiries and interviews with backstage staff, front-line service staff and a ranger of customers and other stakeholders to understand their purchase and user behaviours.• Transformed customer journeys and products with meaningful insights and tangible solutions.• Travelled multiple regions to conduct co-creation, co-design workshops and research.• Presented finalized ideas, concepts to clients, supported by a clear rationale, costings, impact and recommendations.• Designed, created and facilitated the national 'experience design' training for all over 70 Deloitte design practitioners Key Clients sectors:Insurance, Government, Telecommunication, Banking, Education, Defence, Mining, Consumer Goods, Sports, NFP

Responsibilities• Analyse business objective to design digital strategies• Manage internal and external client relationships• Managed and delivered client projects and engagements• Conducted user experience testing• Service design and product development• Carried out business requirements gathering for mobile and web applications• Facilitated national innovation workshops to help drive firm key firm objectives and initiatives Key Clients• ANZ – digital content strategy • CPA Australia – digital strategy• Telstra – user experience testing• Department of defence – business requirements testing and prototyping • Deloitte innovation – prototyping and business development

My Role Marketing and business development Client managementSales pipeline and reporting Facilitating innovation, social media and creativity workshopsDeveloped multiple market-leading social and engagement strategies for clientsAchievements:Co-created and led Deloitte Digital's social media consulting businessHelped to grow the business to become one of the most profitable units within Deloitte DigitalBuilt a team with the knowledge and experience to provide world-class client solutionsKey Clients:Yammer, Deloitte Digital Website,VicTrack, Thiess, FiFA, Carlton Football Club, A-League, Karman's Kitchen, Save The Children Australia.

Assisted with product development for the Deloitte Leadership Academy and Deloitte Innovation Academy

Gust lecture at RMIT teaching a wide arrange for students from MBA and industry professional to international delegates on Design Thinking, Human Centred Design and The Value Through Design. The classes are run as master class, prototyping workshop, or as an induction class.

The Foundation provides $1000 monthly grants with no strings attached and claims no ownership over the projects it supports.We have ten Board Members who meet monthly, projects have included efforts in a wide range of areas including beekeeping, music, art and social good.

The Hive is a networking organisation for entrepreneurs. For four years we organised monthly events, expending our reach into Brisbane and Sydney and had some amazing guest speakers including Naomi Simson of Red Balloon, Franz Madlener founder of Villa and Hut, Tony Wheeler from Lonely Planet and Simon Crowe from Grill'd Burgers.

Marketing consultant Duties:As Part of work placement subject at RMIT “Corporate venturing”, my role included:• Designing a detailed Marketing plan taking into consideration budgets, completion, industry trends, and company resources. • Designing promotional material