Technical Support Engineer - Tier 2
CurrentResponsibilities:1. Handled Tier 1 escalated technical tickets 2. Provided customer support for the BuddyBoss theme, platform plugin, and BuddyBoss app.3. Resolved CSS and JavaScript issues. 4. Addressing client inquiries and troubleshooting problems.5. Identified and fixed PHP errors and server issues. 6. Identified Android and iOS app issues and escalated to the app dev team for resolution.7. Replicated issues on the dev site to identify product-level bugs.8. Investigated isolated issues on client staging sites using FTP/SFTP.9. Provided custom code solutions for small features and functionalities.10. Collaborated with product teams and utilized internal Slack channels to discuss and resolve critical issues.11. Prioritized and managed urgent tickets to ensure timely resolution and client satisfaction.12.. Handled issues from angry clients by dedicating extra time and effort to achieve client satisfaction.