Roberto Falco Email & Phone Number

Napoli - Chicago, Usa

As an experienced IT professional, I excel in dual roles as a Lead Product Owner and Business Analyst, also specializing in Healthcare IT. With a solid foundation in both technical expertise and domain knowledge, with my amazing team I drive product development initiatives from inception to delivery. In my capacity as a Lead Product Owner, I orchestrate the product vision, strategy, and roadmap, ensuring alignment with business objectives and user needs. Leveraging my skills as a Business Analyst, I meticulously analyze requirements, translate user needs into actionable specifications, and collaborate closely with cross-functional teams to ensure successful project execution. My strengths lie in my ability to bridge the gap between business stakeholders and technical teams, facilitating effective communication and delivering innovative solutions that drive business value in the healthcare sector.

Napoli - Chicago, Usa

Accountable for producing detailed "Requirement Analysis", "Modeling, and Documentation" with"Validation and Verification" facilitating "Supporting Communication" with the primary purpose todeliver the highest possible value by the desired date, also ensuring that the solution meets customerrequirements and aligns with the business vision and expected outcome.Business case documentation (BPMN) for the specific Capabilities/features and engage in closecollaboration with the engineering team. All necessary technical roles within this team activelyparticipate in realizing the requirements."

Napoli - Cracovia, Pol - Chicago, Usa

Product Backlog Management accountable, ensuring it reflects the business vision shared primarly byLead Product Owner of a dedicated business unit, goals, and priorities of the product, adding, removing,or refining user stories and requirements based on feedback from stakeholders, customers, and thedevelopment team.Collaborative activities with stakeholders to gather and analyze requirements, ensuring a clearunderstanding of user needs, and business objectives.

Napoli - Nottingham Uk, Chicago, Usa

Analysis and identification aligned with the intended purpose for which the software was requested anddeveloped.Activities involve consultation with business analysts, developers, and stakeholders to identify programrequirements, hardware references, and end-user needs. This process aids in determining the mostsuitable testing methods and techniques.Identification and writing test scenarios using the "Gherkin language syntax" to facilitate code/testscripts using specific tools like "Cucumber". The aim is to automate test execution and validate thesoftware effectively.Test Plan Preparation and implementation, (Plan Test Cycle), detailing planned testing activities andensuring timely execution for specific functional areas of the test conducted.Automated test cases using Selenium and Java for regression testing software applications with CI/CDpipelines to automate testing processes and improve software delivery, and also collaborate withcross-functional teams to identify and resolve software bugs promptly.

Nola, Campania, Italia

Providing comprehensive support in managing the store from both an economic and organizational perspective. This includes evaluating the performance of the sales team and individual sales associates to identify areas for improvement and opportunities for growth. Developing and implementing effective strategies to maximize sales, such as promotions, special offers, and advertising campaigns, is also a key responsibility. Additionally, designing and executing employee incentive programs, such as bonuses and sales-related rewards, to motivate the team and enhance overall productivity is essential. This multifaceted approach ensures the store operates efficiently, meets its financial goals, and maintains a motivated and high-performing sales team

Caserta

Demonstrated strong product knowledge through hands-on experience with various Apple productsbuilding a strong relationship with customers by actively listening to their needs and concerns.Successfully achieved sales targets by providing personalized recommendations and exceptionalcustomer service.

Sant'Anastasia, Campania, Italia

Serving as the internal point of reference for real-time management and maintenance of the store's software and hardware infrastructure, with a particular emphasis on the management application used on the AS400 system. This role ensures that all technological components are functioning optimally, enabling smooth and efficient store operations.Additionally, providing comprehensive back-office support for various assistance activities is crucial. This includes direct interaction with end customers to resolve issues and manage inquiries, as well as handling returns under "Dead on Arrival" (DOA) conditions with distributors and suppliers. By coordinating these activities effectively, we ensure high levels of customer satisfaction and maintain strong, reliable relationships with our distribution and supply partners. This dual focus on technical infrastructure and customer service is essential for the seamless operation and success of the store.