Ryan Flatt Email & Phone Number

Knoxville, Tennessee

Knoxville, Tennessee

• Responsible for a portfolio of over 120 MDU communities in the Knoxville area
• Goal is to increase our product penetration rates within these communities and support the needs of the property management team at each property
• Serve as the project manager for the process of deploying our latest technologies within our new build communities such as WiFi Ready, Managed WiFi, and Smart Home.
• Overachieve on quarterly goals for net adds for our Video, Internet, Phone, and Home Security products
• Build relationships with internal departments to work together to guarantee the best overall customer service experience for the residents and staff at each property

Knoxville, Tennessee

• Attended sales events at MDU communities to sell Video, Internet, Home Phone, and/or Home Security to existing and new residents
• Worked with advertising the Comcast brand in Chattanooga, Nashville, Huntsville and Knoxville
• Primary sales representative for apartment communities in the Knoxville and Nashville area and help drive over $6M of revenue per year
• Responsible for the full sales experience for the customer: executing the sale, following up after installation, submitting any necessary tickets, and providing any technical support if needed
• Sales leader in Video for 2020 in the Big South Region
• Consistently overachieved sales goals year over year

Chattanooga, Tennessee

• Responsible for a portfolio of over 200 small business clients spread out across the country
• Made outbound calls to existing business customers to add extra phone/tablet lines to their account
• Had monthly quota to sell cell phones, new voice lines, tablets and upgrade their current plan
• Asked probing questions to better understand their business and find a need for the business so that I could provide the solution
• Exceeded expectations for calls made per day and talk time per day
• Always made sure that clients had everything that they needed and were getting the best experience possible with their wireless services

Knoxville, Tennessee

• Took calls from customers for Comcast and goal was to resolve their issue and probe for possible upsell opportunity
• Director’s All Star for 2015
• Overachieved on all metrics such as talk time, number of calls taken, and NPS results.
• Exceeded monthly sales quota for Comcast’s 4 lines of business: TV, Internet, Home Phone, and Home Security
• Helped resolve problems for customers such as technical issues and billing issues/inquires