Rich Foley work email
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Rich Foley personal email
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Results-driven Operations Manager and Accomplished Change Agent with a superior track record in startup and turnaround operations. Motivational leader, communicator and coach exhibiting high-level business ethics and performance standards. Expert qualifications in staff recruitment and training, performance management, process reengineering, risk, audit and compliance, cost containment and profit growth. Successful in the recruitment and development of award-winning sales, service and production teams.Specialties: Strategic Planning ● P&L, Budgeting & Reporting ● Risk Analysis ● Customer Relationship Management ● Cross-functional Team Leadership ● Management & Staff Development ● Cost Containment ● Profit Growth ● Performance Management ● Financial & Production Management ● Infrastructure Development ● Process Reengineering ● Multisite Operations Management
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Vice President, Enterprise Commercial Loan Operations ManagerZions Bancorporation May 2017 - Feb 2021Houston, Texas AreaManage activities of loan origination and support functions for a 22B Commercial Loan portfolio in the areas of C&I, Real Estate, Small Business and Syndication-Participation lending. Develop and implement operational strategies aimed at improving processing efficiencies that minimize future exposure to risk/loss and improve customer experiences. Create and deploy strategic initiatives to reduce processing turn times and processing expense. Build/improve risk controls processes and metrics to drive incremental loan processing productivity in compliance with Bank credit policy and applicable laws and regulations. Manage productivity, quality and effectiveness of staff of 85+ team members across 2 operations centers. -
Mp Global Collections ManagerEbay Dec 2011 - Jan 2017Austin, Texas AreaManage Pre/Post delinquency strategies that minimize future exposure to risk/loss while protecting the eBay brand and our customer. Contribute strategic initiatives aimed at reducing bad debt and collections expense. Build/improve risk controls, processes and metrics to drive incremental collections productivity, quality and effectiveness. Identify opportunities to improve controls and productivity through product enhancements/automation. Manage productivity, quality and effectiveness of global vendor partners supporting our collections efforts including 3rd party collection agencies. -
Contractor, Sales Operations Ct Lien SolutionsWolters Kluwer Jul 2011 - Sep 2011Houston, Texas AreaInsure sales effectiveness and maximize sales revenue for CT Lien Solutions through the development of sales operational processes, reporting tools and analytics. -
Director, Client Services Ct Lien SolutionsWolters Kluwer Jul 2007 - Nov 2010Houston, Texas AreaManage Product Support Call Center (Houston, Tx and Pune, India) and Sales Professional Services Team, which includes hiring, work allocation, training, and problem resolution. Evaluate and manage team performance; develop and motivate employees to achieve peak productivity. Maximize department efficiency and quality by monitoring and improving department CRM. Measure & improve customer experience with Call Center and Professional Services teams. Maximize opportunities and track department progress for sales project revenue generation. Participate in the planning, implementation, and evaluation of modifications to existing operations, systems, procedures, support plans, support/project budgets, and department strategies. Maintain relationships with key TLC customers to sustain and/or increase revenue.
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Vp- Operations ManagerWashington Mutual Inc. Mar 2005 - Jun 2007Houston, Texas AreaLead, managed and organized retail loan production across a multi state geographic area. Managed underwriting, processing and support operations in Houston and San Antonio Home Equity loan processing centers. Ensured administrative and operational compliance with regulatory requirements and WaMu lending policies and procedures. Provided leadership to operations and sales staff while providing excellent customer service and building/implementing multiple process improvements across two lending centers. -
Department ManagerProvidian Financial Inc. Mar 2000 - Feb 2005Austin, Texas AreaManaged early and late stage collections production and call center operations for Austin site. Managed skip trace production while providing infrastructure elements including MIS plan, compensation plan and training materials. Developed/implemented outbound dialer strategies and support for all stages of delinquency. Responsible for coordinating all recruiting, retention and training activites for the call center. -
Vice President, LendingIbm Texas Employees Federal Credit Union Jan 1999 - Aug 1999Austin, Texas AreaManaged all loan and collections operations. Developed credit policy and loan products to support the Credit Union's strategic directives. Responsible for the asset quality of the loan portfolio including credit authority, underwriting standards and effective procedures to promote loan growth while limiting losses. -
Retail Loan Division ManagerEmpire Funding Corp. Sep 1997 - Oct 1998Austin, Texas AreaCreated and maintained Empire Funding's Retail Loan Division to complement existing wholesale business for High LTV Home Equity Mortgage products across a multi state market. Responsible for building all sales and loan processing work flows, recruiting and training sales and processing staff, managing all vendor relationships and production and quality KPI's. -
Avp- Banking Center ManagerBank One Jan 1996 - Aug 1997Austin, Texas AreaManaged all sales and service operations of banking center with assets >112M and staff of 22. Responsible for banking center P&L through growth in consumer/commercial deposits and loans while limiting operational losses. Responsible for new client development and retention. -
Vp- Production ManagerBarnett Bank May 1989 - Jan 1996West Palm Beach, Florida AreaManaged Palm Beach County affiliate to exceed its budgeted goals in consumer loan volume (97M annual), losses (0.35%) and return on equity (18%). Responsible for production staff of 22. Developed marketing and sales strategies to drive loan growth and profitability. Initiated, designed and implemented training for department new hires and branch sales staff to drive loan growth, profitability and meet CRA requirements.
Rich Foley Skills
Rich Foley Education Details
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Economics
Frequently Asked Questions about Rich Foley
What is Rich Foley's role at the current company?
Rich Foley's current role is Financial Services Senior Ops Manager: Delivering Operations Excellence through Tools, Talent and Process Optimization..
What is Rich Foley's email address?
Rich Foley's email address is rm****@****aol.com
What schools did Rich Foley attend?
Rich Foley attended University Of Florida.
What are some of Rich Foley's interests?
Rich Foley has interest in Team Building, College Athletics, Revenue Growth, Expense Control, Client Relations, Reading, Call Center, Sales/sales Support, Servant Leadership, Retail Operations.
What skills is Rich Foley known for?
Rich Foley has skills like Management, Call Centers, Banking, Credit, Cross Functional Team Leadership, Customer Service, Team Building, Business Development, Risk Management, Start Ups, Loans, Analytics.
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Rich Foley
Ann Arbor, Mi1newsbank.com2 +123926XXXXX
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Rich Foley
Pasadena, Ca2eschoolmall.com, terradotta.com1 +121544XXXXX
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1flextronics.com -
2verizon.net, wanchese.com1 +175772XXXXX
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