I'm an AWS Certified Solutions Architect System Administrator with an ITIL Methodology background and extensive IT Support Management experience with macOS and Windows. A focus on cloud technology over the last several years led me to certify as an Okta, BetterCloud, and Atlassian Service Desk administrator. My hands on experience with SaaS / IaaS products includes Google Workspaces, Slack, Meraki, Mosyle, Okta, Confluence, DUO, LastPass and Github Teams.Over the years I have trained in and excelled at Process Improvement, System Configuration, Identity Access Management, Helpdesk Management, Release Support, and Project Coordination. I am also proficient in Technical Translation & Support (Spanish), Standard Operating Procedures & Technical Task Documentation.