Ricardo Nunes Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York City Metropolitan Area

• Architect and prototype complete broadcast and OTT workflows for small and large customers• Work with Product Managers to drive new features and functionality for on-prem and cloud solutions• Present Harmonic solutions from entry to executive level customer representatives• Design both simple or complex solutions to balance the customer requirements and cost• Collaborate on RFIs/RFPs to gather and determine the best solutions• Represent Harmonic and its products at various tradeshows including NAB

New York City Metropolitan Area

• Architect and prototype complete broadcast and OTT workflows for small and large customers• Help drive new features and functionality for on-prem and cloud solutions• Present Harmonic solutions from entry to C-level customer representatives• Represent Harmonic and its products at various tradeshows including NAB

• Accountable for providing Field and Remote Customer Support to various Harmonic customers• Design and configure solutions for Digital Broadcast Services (ATSC 1.0 & 3.0), VOD, and OTT • Maintain, troubleshoot, and support operations of Harmonic equipment at various customer sites• Responsible for internal and external training sessions and documentation for Harmonic equipment• Primary Customer Support Engineer for customers including Turner, Comporium, Starz, Viacom, Comcast• Work with customers and partners (Dolby) as liaison between customer and Harmonic Engineering

• Accountable for providing Field Customer Support to various Harmonic customers• Provide and configure solutions for MPEGII Digital Broadcast Services, VOD, Rate Shaping and H264• Maintenance, troubleshooting, and operations of Harmonic equipment at various customer sites• Responsible for providing training sessions and documentation for Customers on Harmonic equipment• Primary Customer Support Engineer for Harmonic Customers in the South West Region. Customers include Charter, Comcast, CenturyLink• Work with various customers and act as the liaison between the customer and Harmonic Engineering.• Knowledgeable of most aspects of MPEGII compression using video/audio and data.• Responsible for recommending bandwidth allocation for Customer Services and for allocation of Multiple Statistical Multiplexing.

• Build and maintain SQL Server Databases (200+ tables, 200+, and 150+ stored procedures).• Design and maintain an internal testing application (providing custom solutions using VB.Net and SQL).• Develop and implement new automated workflow tool.• Manage application version control software.• Working with Agile, Scrum, and ALM/SDLC methodologies as well as Tiered Development• Provided work tasks and mentoring for threes summer interns over the course of four months.

• Edit and maintain Monmouth University’s Athletic Department Social Media Hub• Maintain Monmouth University's athletic teams' social media accounts• Film and edit athletic events

• Maintained an internal VB.Net automation testing application• Created and maintained SQL Server Databases• Educated in System Development Life Cycle

Master Of Business Administration - Mba, Management Information Systems And Services, 3.8

Bachelor Of Science (Bs), Computer Science, 3.5

Activities and Societies: Phi Eta Sigma