Re'Nee Fristo, Mba Email & Phone Number

Texas, United States

Irving, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Plano, Tx

 Managed and facilitated 100% of NTTA's required Leadership Development Series (LDS) program offered quarterly for all new and existing managers. Created and provided monthly training metric report to leadership tracking all new hire onboarding, e- learning classes, leadership training, etc. Managed and maintained the LMS System (Skillsoft) for the organization tracking course completions, compliance training, enrollments and resolved all LMS system issues.. Ensured knowledge of industry, processes, procedural, employee relations, compensation and benefit changes to ensure existing programs properly supported changing needs. Tracked and managed 22 managers through the successful completion of the LDS program. As a Coach assisted new managers in analyzing employee needs, identifying performance gaps, utilizing blended on the job training techniques and creating a culture of employee engagement.  Actively forecasted and maintained the HR training budget. Partnered with IT/Service Now team ensuring all new hire ID creation and compliance training was completed prior to start.  Scheduled and facilitated all bi-weekly new hire on-boarding classes and curriculum ensuring a positive new hire experience. Achieved a consistent new hire evaluation score of 4.8 on a 5-point scale. Driver of innovation and knowledge using the SkillSoft LMS, developed e-learning campaign by creating marketing flyers to promote employee soft skills. As Project Manager, implemented a new Compliance Module system upgrade year end 2019 to track the 6 required compliance training course completions for both contractors and employees. As LMS Administrator, Initiated a new self-registration process easing enrollment and withdrawal from classes and allowing managers a training scheduling mechanism.

Dallas/Fort Worth Area

 Developed and delivered a new credit management program for all credit new hires in the automotive finance division. Partnered with Credit/IT departments to create a comprehensive 2-week on-boarding training program which included all systems and a core understanding of relationship building with dealerships. This allowed for the delivery of functional employees to the department capable of performing at 85% level of all assigned tasks. Partnered with the Collection department to develop new hire and transition training for the Impound team to enhance job knowledge and ultimately reduce turnover. Maintained the 1-week training guideline and improved the training process to a scenario-based system, enhanced job aids and developed an online procedure/process manual in SharePoint to effectively reinforce knowledge of procedures/process changes and increase retention for the employees. Increased retention in department by 10%.  Performed semi-annual needs analysis by department to effectively uncover gaps and worked with the business units to develop that allowed teams to onboard new team members effectively reducing department procedure and process learning efficiencies. Traveled and provided ongoing facilitation of 4-week training and on-boarding for collections, customer service and automotive loan origination's in Texas, Colorado and Arizona.

Dallas/Fort Worth Area

 As a National Product Trainer for Chrysler Capital, primary responsibilities included traveling the continental U.S to provide requested external dealership training. Primary role was assisting dealership staff in identifying dealer performance gaps, conducting needs analysis and recommending appropriate training solutions within the dealership Sales/F&I departments, FCA Business Centers, FCA Dealer Network and internal business partners.  Established and maintained a 12-week follow up system with dealership personnel to assist with coaching with the implemented changes to ease dealership process change implementations. Managed 4-5 dealers per follow up by ensuring the ongoing relationships with our external business partners in a consultative role regarding utilization of FCA plans and programs.  Developed and broadcast quarterly national sales webinars for all FCA dealership employees on all FCA products and services. Topics included sales processes, new/used car sales incentive programs, lease incentive programs as well as lease return programs. Broadcast to 100% of all FCA dealers. Hosted quarterly regional instructor-led Dealer group meetings across the US for all FCA dealers to maintain industry analysis and provide ongoing relevant and updated information regarding new/used/lease programs.  On-boarded of all new hire FCA Sales Consultants through Santander (MOPAR- Parts& Services) and trained on responsibilities of marketing and sales to all FCA dealership’s OEM products and programs including use of CRM tool Salesforce.com.

Addison, Tx

 As Director of Client Services, the primary facing liaison dedicated to providing highly skilled IT/Engineering professionals both on-sight and remote matching the unique hiring needs of Clients. In charge of all Vendor contracts and Service Level Agreements (SLA’s) and ongoing strategy for the delivery of quality services and process improvements including compensation, performance, recruitment and talent acquisition duties. Effectively managed to produce placement of 72% of all skilled professional hiring requests for our organization. Identified and developed effective work plans utilized by direct reports in order to have uniformity and consistency of services with augmented staff provided to the clients. These bi-weekly reports allowed Associate Relations managers to ensure consistency and quality of work being performed by skilled professionals as well as a useful feedback tool for augmented staff and client managers subsequently this aided in a successful reduction of employee relation issues by 18%. Manager of Associate Relations Managers responsible for building client manager relationships, maintaining vendor SLA’s and the onboarding of hired professionals with clients. This process allowed an increase of 11% YOY advance new hire openings provided to the Associate Relation team members. Managed the monthly reward and recognition program called “Service First”.Key Accounts: Texas Instruments, JC Penney, Duke/Progress Energy and Home Depot

Dallas-Fort Worth Metroplex

 Co-founded and operated an Organizational Development and Business Consulting service organization targeting small to medium sized businesses facilitating designs of operational/human resource training programs, talent acquisition and business process improvement for clients. Engaged C-Level stakeholders in the comprehensive review of their organizational development effectiveness.  Managed internal operations including: management coaching/development, creating dashboard metrics and reports, implementing cost reduction/optimization strategies, building effective recruitment and talent development programs, sales and marketing and HR/Compliance and training initiatives.  Developed the “Compass Program” a leadership program offering a 12-course curriculum to organizations. Performed detailed needs analysis including benchmarking, assessments and testing to assist in developing programs that identified core areas for organizational support.

Dallas/Fort Worth Area

 Provided Fortune 500 sales training to all 6 Ford Credit business centers to facilitating strategic sales initiatives and training to the Ford Motor Credit dealer account management sales teams across the US, Canada and South America. Partnered with Business Center personnel across the United States to assist sales personnel in growing sales revenue be embracing client relationship management and new business development.  Developed a training program for developed new supervisors within the organization assisting them with tools to aid in people management, team management, human resources and alignment to manage effectively. Approved and utilized for all new business center managers. Awarded Top Ford Credit “SCORE’ Award – nominated and awarded for providing outstanding customer service.

Dallas/Fort Worth Area

Managed and delivered training for new and existing staff of Volvo Car Finance Call Center operations in Richardson Texas location researching, developing and facilitating human resource initiatives, customer servicing, loan origination, account maintenance and vehicle liquidations. Partnered with management to develop business objectives and establish training initiatives.Nominated and won the Ford “SCORE’ award for the development and implementation of a “Just in Time” training program for all Volvo Car Finance employees. This award was as a result of the facilitation, scheduling and timely completion of a large HR initiative that was time sensitive for all full and part time employees. Influenced and evaluated critical testing processes, incorporating Six Sigma DMAIC methodologies to re-engineer test criteria in regards to knowledge retention successfully increasing test scores by 6 basis points from 92 % to 98%.

Melbourne, Florida

 Researched and implemented call center processes and managed the first call center utilizing primarily contract workers as customer service representatives.  Developed a training program to assist in ensuring the contracted workers were in compliance with procedure and policy, including call center metrics for hold time, one call resolution, as well as call privacy policies.  Completed call center analysis to effectively identify and execute Six Sigma Green Belt project for efficiency and process improvements in PRIMUS center call handle and wrap time by effectively reducing AHT by 4.8 seconds per call. Initiated a voluntary survey to be delivered based upon voluntary participation on all inbound calls improve customer service in the Call Center from 82% to 88% approval level reviewing 92% survey completions. As Vendor Relationship Manager maintained and enhanced the vendor relationship. Actively reviewed and verified all billing statement in conjunction with the call center onsite vendor organization “PERCEPTA” ensuring that quarterly operations review was both accurate and within forecasted budget requirements.

Colorado Springs, Colorado, United States

▪ Managed eight Fairlane Credit branches with 120 credit analysts throughout U.S. Directed reviews of operational plans, human resource initiatives, employee relations, all sales objectives, team training and dashboard reporting for branches and provided recommendations based upon market conditions and branch performance.▪ Led annual budget reviews for eight Fairlane Credit branches and monitored monthly performance, including salaries, plans and programs, equipment, operational and staffing requirements, training, P&L statements and reward and recognition plans.

Mba, Business Administration, Management And Operations

B.A., Public Relations/Marketing

Activities and Societies: Marketing Team, Debate Team, Delta Sigma Theta Sorority