Computer Lab Technician
Current• Remotely monitored student Chromebook activity to ensure compliance with school policies and maintain a safe digital environment.• Provided first-line technical support and troubleshooting, addressing issues for students, parents, and school staff via phone, email and in-person.• Generated and analyzed reports to update Google Sheets with accurate user and Chromebook information.• Managed and handled sensitive information in accordance with regulatory requirements, maintaining the highest standards of data privacy and security.