Ryan Shelley Email & Phone Number

Seattle, Washington, United States

Supporting a Growth team in Alexa to research and experiment on innovative concepts that engage and delight customers through Alexa across Amazon's Alexa-enabled device landscape.We're hiring! https://amazon.jobs/en/internal/business_categories/alexa

Seattle, Wa

I'm currently responsible for providing strategic direction and daily oversight of the Commerce/Order Processing team within the Seattle Ticketmaster Technology office to ensure an exceptional customer experience with the company's ordering system. I mentor ~12 onsite and remote Software Engineers responsible for building software solutions in support of transactions totaling millions of dollars each day.

Seattle, Wa

Provided leadership to unify the order processing teams and successfully deliver revenue-driving capabilities to Ticketmaster's resale marketplace including transacting 3rd party tickets, insurance, posting tickets for sale by barcode, SMS ticket delivery, PayPal and deferred payments, among others. Supported the team to complete a refactor of major underlying components and incremental development process improvements reducing critical incidents by 89% over 2 years.

Seattle, Wa

I was recruited for this role to participate in the overall redevelopment of Ticketmaster’s technology stack. I served in a hands-on build capacity to develop the core infrastructure of the resale marketplace to enable fans to buy tickets through a single unified experience. » I worked with our team to develop a seamless order processing and digital ticket delivery workflow engine. We also built administrative tools and dashboards, which helped Ticketmaster staff members better visualize complex data flows so they could help customers. » We designed and implemented software factory pipelines from continuous integration through multiple levels of test automation and delivery, and we also integrated automated alerting and monitoring solutions which enabled the proactive notification of failure and anomalous behavior.Some of my key achievements during this role include:🏆 Proud to be a team member helping the company generate significant gross ticket value within the first 4 years of infrastructure placement - I was asked to manage the Technology team, and personally received Ticketmaster's "Rock Star" award for innovative methodologies associated with building tools.

Redmond, Wa

Served in a remote web services development role to build the technology needed to provide DisneyUniverse and Marvel Gaming Universe gamers with an exceptional user experience. I was responsible for the architecture and implementation of core Disney Network services such as Activity Streams and Web Service Proxies; I reported directly to the department VP. ✎ I coordinated with the Disney Network project to develop an elastic application server environment ensuring a constant level of availability and performance for customers, and I was a key team player in the Epic Mickey 2 release across Xbox, PlayStation, and Wii.✎ I helped lead the team in the development of the DisneyUniverse game; I successfully integrated Microsoft XLSP and PlayStation PSN’s legal and security requirements during build.

Redmond, Wa

As part of Disney's Interactive Media Group, I helped develop web applications and services to support our application infrastructure through extensive research, prototyping, and architecting. Specific responsibilities included:⇨ I integrated code quality, code review, and continuous integration processes into the ACE development process. ⇨ I worked directly with business owners during the conceptualization phase to capture business requirements.⇨ I led multiple Junior Developers as direct reports, ensuring appropriate workload assignment and tools necessary for success.⇨ I created a dynamic contest platform; lead the development of the web-based system and all supporting services.

Glendale, Ca

I served as a key team member involved with the design and development of Disney’s first social network platform and online community.» I provided performance tuning expertise and specifically focused on the areas of application design and deployment, middleware infrastructure, administrative interfaces, job processing, load balancing, and overall user experience.» I served as a liaison driving transparent project communication between Engineers, Designers, Editors, independent contractors, and SEO and Marketing Department team members. Significant achievements include:☛ Noted for implementing a continuous integration architecture, leveraging Google's Web Toolkit to unify server and client-side software development processes, and increasing page load response times. I was promoted to Senior Software Engineer in 2009 for performance.

Northridge, Ca

I provided effective team leadership within a subgroup of CSUN’s technology development on-campus group. I was responsible for overseeing Junior Developers and student Interns with a workload focused on designing, developing, and maintaining campus-wide web-based applications and middleware resources. Some specific project work and achievements include:☑ I was asked to implement a new campus portal for faculty, students, and staff; additionally included the implementation and maintenance of campus-wide SSO authentication.☑ I contributed to Google’s SSO product to enable Gmail integration with CSUN for active students and alumni.