Rick Thomas, Enp, Rpl, Cmcp Email & Phone Number

New York, New York, United States

Apex, NC

• Defines communications plan, manages deadlines, and supervises the work performed by more junior staff. Develops communication strategies for multidisciplinary projects and publications. Reviews information obtained.
• Possesses a strong technical aptitude and ability to translate complex concepts and processes, and deliver in a simple and straightforward manner
• Made significant contribution to the town of Apex by implementing an innovative Computer Aided Dispatch (CAD) System
• Migrated the town from a 4.1 Analog 800 MHz radio network to a completely digital P25 800 MHz radio network for public safety and public works
• Encourages diverse perspectives and innovative thinking and approaches by individuals and teams
• Develops, evaluates, and implements policies and procedures and assures operations activities comply with all laws, policies, regulations, timelines, and goals which helped the Apex Police Department to gain CALEA.

• Managed and monitored operations of the public safety emergency communications workgroup for the Apex Police Department and assured compliance with city procedures to provide assistance and information to law.
• Maintained the Computer Aided Dispatch (CAD) system which included making updates to the system
• Effectively managed assignments and priorities to ensure the fulfillment of the public safety projects, tasks, and responsibilities
• Demonstrated an understanding and reflection of the city’s mission, vision, and values and a commitment to achieve organizational goals aligned with the city’s strategic plan
• Managed the department’s public safety P25 radio and 9-1-1 telephone systems
• Ensured that all emergency calls are answered within 10 seconds 90% of the time

• Supervised a team of four Emergency Communications Officers.
• Led the division’s Communications Training Officer Program.
• Acted as a CAD Committee Member, Communications Center Representative, and System Administrator for a multi-agency CAD system upgrade.
• Received and screened incoming emergency telephone calls to the communications center.
• Comforted, counseled, and directed callers with life saving instructions as needed.
• Acted as a liaison from the general public to the Emergency Service Personnel.

Apex Police Department

Hillsborough, NC

New Hanover County Sheriffs Office

Wrightsville Beach Police Department

Psap Executive Management Program

Students covered the history of the 911 system and the NC 911 Board, budgeting, finance, human relations, operations and technology. In.

West Point Leadership Program

General: Course Total – 102 Hours: The West Point Leadership Course is adapted from the Military Leadership Course (PL300) required of all.

Fire Science/Fire-Fighting

Education record