Robert Vos Email & Phone Number

• Smart lighting solutions for Philips Hue, LIFX, Phoscon (deCONZ), diyHue, Yeelight, Trådfri. • App available for Apple, Google, Huawei, Microsoft, Huawei, and Amazon markets.

Amsterdam Area, Netherlands

• Established and developed an Expert-team (15 FTE) for Field Services Operations to higher level. • Restructured financial operations of cable damages and negotiated good improvements from suppliers.• Recruited additional engineers for expansion whilst giving teams insight in their future development. • Gained strong vision on methods and deliverables from ISO certification and business plans.• Supported new teamleaders during transition of changing organisation.

Leeuwarden Area, Netherlands

• Directed maintenance teams (25-60FTE) on operational and tactical level to motivated performance. • Realised Opex and Capex expenditures within budget targets. • Implemented maintenance strategy priorities resulting in continuous improvement.• Improved planning through creation of Region Operators team with focus.• Initiated coaching and toolbox-meetings and oversaw training of employees to lead through changes.• Established Back Office workforce for improved insight of forecast accuracy.• Built relevant network with internal and external relations to improve strategy.

Groningen, Netherlands

• Enhanced the client revenue significantly by allocating missed billing.• Designed and implemented DSL training for people with non-technical understanding.• Remodeled European dashboard and knowledge base for better insight and lower training costs.• Advised TELE2 operations in order to improve client relations and customer satisfaction.

Groningen, Netherlands

• Directed ICT department from start-up to facilitating environment.• Designed Avaya switch scripts that reduced loss of customers.• Negotiated with international suppliers and settled lower prices.• Implemented Enterprise billing, predictive diallers, IVR's and NICE CTI for client satisfactory.

Groningen, Netherlands

Management-pool project

Amersfoort, The Netherlands

• Initiated inspiring extra-curricular lessons on advanced topics.• Adapted ICT classes into real-to-life experience.

Dublin, Ireland

• Supervised team of highly-skilled technicians to strong performance.• Reduced operations costs significantly through implementation of better efficiency.• Recruited new potentials to strengthen multiple teams.• Coordinated proactively to enhance interdepartmental communication.

Dublin, Ireland

• Certified in Windows 2000 and advanced use of MS Office strengthening my qualifications.• Trained large groups of employees to implement first call resolution.

Dublin, Ireland

• Gained extensive knowledge of call centre and IT essentials and was awarded 'Best Technician of the Month'.

Zwolle Area, Netherlands

Lecture English in vocational classes.

English Language And Literature, General

Teaching English As A Second Or Foreign Language/Esl Language Instructor

English

Education record

Electrical And Electronics Engineering

Education record