Specialist in B2B Business Development and Customer Experience, with over 10 years of experience in industries such as technology, energy, retail, e-commerce, healthcare, education, offshore, and services. My career is dedicated to developing new clients (hunting) and managing key accounts (farmer), combining strategic and tactical skills to maximize growth and customer loyalty. Focusing on prospecting and expansion strategies, I lead initiatives from Go-to-Market (GTM) planning to post-sales support.My expertise covers the complete sales funnel management, optimizing key indicators such as CAC, churn, LTV, and NPS to strengthen customer satisfaction and loyalty. I emphasize the customer journey, ensuring high-quality interactions that enhance perceived value and retention. In the Human Resources field, I have consolidated experience in recruitment and talent management, contributing to the strategic alignment of teams with organizational goals.My skills in data analysis and CRM complement my profile, enabling data-driven decision-making and the implementation of innovative solutions. Fluent in English, with intermediate proficiency in Spanish and basic knowledge of French, I am driven by challenges and a constant pursuit of growth. My goal is to achieve operational excellence and ensure maximum customer satisfaction.
Listed skills include Microsoft Office, Social Skills, Business Resilience, Motivated Self Starter, and 9 others.