Tactical Intelligence Officer in the 173rd Airborne Brigade; provided all-source intelligence updates of foreign military capabilities and current threats to Commanders and staff.• Synthesized information from multiple field reports to identify information gaps, answer intelligence requirements and provide recommendations to the Commanders• Main Intelligence Planner for five Contingency Response cycles; led open-source intelligence collection and threat analysis briefs for 11 directed… Show more Tactical Intelligence Officer in the 173rd Airborne Brigade; provided all-source intelligence updates of foreign military capabilities and current threats to Commanders and staff.• Synthesized information from multiple field reports to identify information gaps, answer intelligence requirements and provide recommendations to the Commanders• Main Intelligence Planner for five Contingency Response cycles; led open-source intelligence collection and threat analysis briefs for 11 directed mission sets in the Middle East & North Africa region• Managed security clearances, negative personal actions, & PII for over 1.5K personnel; reduced suspended clearances resulting from lack-of-response by nearly 30%• Developed training program including cross-functional development, system procedures, & office tasks• Led inventory initiative to identify and turn-in $800K of excess & unused equipment• Created & managed unit’s social media pages; became the most liked & interacted unit page in Army Europe Show less

Assistant Operations Officer for the 1st Space Battalion; coordinated action between higher and subordinate echelons; created orders to ensure assigned tasks were executed properly.• Lead planner for complex unit deployment readiness exercise; coordinated maneuver, communication, and maintenance efforts for a short-notice test of unit readiness• Developed reporting and tracking tool to increase shared understanding of assignments

Signals Collector/Analyst in the 1st Space Brigade; executed missions including global missile defense using satellite & signal capabilities; managed the team’s security & fundamental training of junior Soldiers.• Conducted two short deployments in support of U.S. Army Strategic Command operations• Electronically collected and analyzed target information to provide actionable intelligence to the US Army Space & Missile Defense Command• Acting liaison with US government agencies… Show more Signals Collector/Analyst in the 1st Space Brigade; executed missions including global missile defense using satellite & signal capabilities; managed the team’s security & fundamental training of junior Soldiers.• Conducted two short deployments in support of U.S. Army Strategic Command operations• Electronically collected and analyzed target information to provide actionable intelligence to the US Army Space & Missile Defense Command• Acting liaison with US government agencies to improve the unit Physical Security plan by 20% • Junior analyst who led a team of 4 people & become the Detachment Equipment Trainer• Led training covering use of classified computer systems, navigation & weapons safety Show less

Client Relationship Manager for top clients of an electronic healthcare software & record management company.• Managed 100 premier clients, with a total annual revenue of $3M+, including settling invoice disputes, contract negotiation, finalizing sales orders and coordinating technical support • Coordinated multi-department responses for clients to ensure a seamless service • Established client satisfaction rates 17% higher than company average, and premier client retention rates… Show more Client Relationship Manager for top clients of an electronic healthcare software & record management company.• Managed 100 premier clients, with a total annual revenue of $3M+, including settling invoice disputes, contract negotiation, finalizing sales orders and coordinating technical support • Coordinated multi-department responses for clients to ensure a seamless service • Established client satisfaction rates 17% higher than company average, and premier client retention rates 12% higher than average, which generated nearly $500k in recurring revenue Show less