IT Professional with 25 years of experience in the areas of Strategic Planning and Execution, Program and Portfolio Management, Product Implementation & Service Delivery, Client Service Partnering and People Leadership.18 years in Life sciences Domain in the Technology & Commercial space. 3 Years in Banking and 4 years in Telecom.Responsibilities include• Manage and monitor projects and services within the parameters of Schedule, Cost & Quality• Directly work with customer and build strong relationship minimizing revenue leakage. Ensure High Customer Satisfaction and manage client expectations• Client Service Management and Problem Management using ITIL framework• Transition projects from On-shore (across geographies) to Off-shore Delivery Center (India)• Analyze demand, forecast and plan resources and their utilization• Identify areas of improvement and drive continuous improvements with agility• Support Account Management providing thoughts on growth opportunities and assist in pre-sales• Drive higher revenue productivity through increased utilization and effective budgeting• Track and maintain margin, milestones, schedule, metrics, attrition, stakeholder & employee Satisfaction• Knowledge Management and adoption of Best practices and industry standards• Ensure employee engagement and participation in changes and initiatives. Work closely to monitor team performance, plan for improvements at project and employee level• Hire and mentor Leads/Managers. Nurture talent and groom budding Managers and leads.Key strengths – Program & Portfolio Management, Stakeholder Engagement, Agility, Service Delivery, Life Sciences, Escalation Management, Transition Management and People Leadership.