Joined team as Recruiting Supervisor supervising 4 employees. Increased level of responsibility to Recruiting Manager within first year and increased direct reports by over 200%. 1 of only 3 Recruiting Managers covering the second largest Workforce Board in the U.S. As Administration and Management Leader• Designed and implemented training programs focused on operational efficiency, talent performance, and client services specific to individual roles outside of organization requirements. Offered employee-specific growth plans which included hands-on guidance, on-the-job training, and easy access to newly developed instructional materials, including e-learning platform.• Achieved National Workforce Institute Level 1 Certification (Certified Workforce Professional) after only 1 year of experience ahead of peers. As Recruiting Leader• Fostered growth of organization and previously untapped market leader in Youth Recruiting. Project negotiated to go beyond current region and to be adopted nationally. • Ensured high employee performance and talent retention / engagement by identifying strengths & improvement areas and clearly defining goals, KPIs, policies, & procedures. • Developed tools and processes employed by staff across all RESCARE/EQUUS offices in Houston. This allowed for better tracking, reporting and continuity than tools previously adopted.• Imagined and implemented programs to ensure growth of organizational branding and customer relationship building through ever expanding network of influencers As Organizational Performance Analysis Leader• Drove operational, customer experience, and employee performance success during integration of teams from different offices into 1 cohesive unit resulting in an increase of services to customers by over 225%.

Joined team as Manager in Training, completing two-year program in one year. Led second-largest Houston location on Gulf Freeway with 24 employees, nearly $30M in sales, and $5M inventory (2015-2019) after managing Stafford location with 15 employees, $11M in sales, and $3M inventory (2014-2015). • Drove financial, operational, customer experience, and employee performance success during acquisitions & branch integrations, unstable markets due to weather uncertainty, and numerous process improvements. • Built effective business plan that balanced corporate/branch objectives with sound budget management, coordinating sales, purchasing, distribution, warehousing, and staff cost. • Led initiatives to achieve high customer acquisition, retention, and cross sale / up sale opportunity by interpreting sales & financial data. Enhanced brand awareness, uniting branch names with corporate brand. • Ensured high employee performance and talent retention / engagement by identifying strengths & improvement areas and clearly defining goals, KPIs, policies, & procedures. As Talent & Development Leader• Designed and implemented training programs focused on operational efficiency, talent performance, and client services. Offered employee-specific growth plans which included hands-on guidance, on-the-job training, and easy access to newly developed instructional materials, including e-learning platform.o Fostered growth of two former reports; one leads national accounts, including SE Texas Home Depot client; second was promoted to lead first branch after three years with company. • Created training and leadership develop plans/schedules to ensure participation and understanding, balancing technology-driven methods with active listening and continuous assessments. • Collaborated with corporate executives in safety and transportation to align newly revised onboarding procedures. Developed numerous process improvements, change management plans, and technology implementations.

Mission-focused, seasoned, strategic, and process minded leader with experience scaling an organization, leading an executive management team, and developing a performance culture among a group of diverse, talented individuals. A seasoned leader delivering measurable, cost-effective results that make the company vision a reality. Unique ability to use skills, sensitivity, and personal confidence to tap into the power that each member of the team brings to this mission. Efficient and effective use of internal systems to increase the productivity of the organization. Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, including successful P&L management and the ability to balance the delivery of programs against the realities of a budget; problem solving, project management, and creative resourcefulness. Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan. Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.

Managed service, production activities, and Territory Service Representatives within the Houston, Texas branch office. Left to pursue educationDuties include:• Supervised a team of 15 Territory Service Representatives by training, setting appropriate goals, and providing the coaching, counseling, and follow up necessary to provide superior customer service. • Responsible for tracking and reporting production data as needed to Senior Management. Interacted directly with customers on a daily basis to maintain a strong relationship and retain their business..Employment Highlights:• Provided key team development strategies increasing production to 125%.• Achieved phenomenal turnaround within six months in employee morale; reduced turnover; enhanced employee satisfaction; boosted results, client satisfaction/client-turnover, and ability to increase efficiency by conducting regular training sessions to obtain team-member feedback and improve skills resulting in highest customer satisfaction rating in region.

Joined infantry specialties and promoted to increasing leadership roles within 10 months of enlisting before increasing responsibilities to include recruiting efforts. Continually spearheaded leadership development programs targeting all organizational levels, including new recruits and executive-level medical staff.As Recruiting Leader• Accepted exclusive invitation to lead executive medical recruiting stations (2006-2012) after excelling in high school / college recruiting (2000-2006). • Built networks amongst leading universities and medical institutions to identify and source new candidates; promoted organization benefits to prospective employees while determining effective recruiting strategies for various positions. • Facilitated recruiting policy development, recruiting strategy & implantation planning, and employee programs regarding compensation, benefits, employee relations, training, and health & safety programs for all organizational positions, including entry, executive, and medical staff. As Talent & Leadership Development Leader• Determined training objectives and designed training programs & instructional material, including outlines, text, hand-outs, tests, and designs laboratory exercises. • Improved new hire acclimation & ability by researching techniques & performance reports, identifying strategic enhancements, and developing new training programs aligned with changing market needs. • Designed, planed, and implemented Human Resources programs & policies, designed to support employee performance and operational excellence; focus included staffing, compensation, benefits, employee relations, training, and health & safety programs. • Responsible for ensuring computer operating systems supported operational efficiency, talent development, clear communications, and information sharing. Provided technical leadership to systems operating team.

First line of contact for users with computer/network systems technical issues. Analyzed customer problems, researched solutions and provide quantitative, easily understood answers for customer’s technical difficulties. High technical proficiency in: Windows, desktop applications, networking, security, and/or web applications. Strong problem solving skills. Left company to deploy with US Army Reserves

First line of contact for users with America Online software and computer connectivity technical issues. Analyzed customer problems, researched solutions and provide quantitative, easily understood answers for. High technical proficiency in: Windows, desktop applications, Unix, networking, security, and/or web applications. Strong problem solving skills. Left company to pursue advanced employment.