Raman Ghudial Email & Phone Number

Swindon, England, United Kingdom

Windsor, England, United Kingdom

• Currently working with Jamf administration and security for macOS. Proven ability to manage and deploy MacOS devices, applications, and policies. Experienced in troubleshooting and resolving MacOS and Jamf issues..
• Development, Maintenance, Support and deployment of corporate MacOS images and software packages to Mac laptop and desktop clients.
• Global escalation point for EMEA, India & APAC covering local time zone.
• Administering Jamf development of packages (Jamf Composer) for application deployment on systems across the globe.
• Work with Technical delivery manager and macOS team based in USA to continuously improve Mac user experience globally. Ensuring all devices are on latest macOS versions. Work on a shift left process and automate where.
• Lead and enabled Secure Print infrastructure globally across the company.

London Area, United Kingdom

• Team Lead to fellow EMEA based colleagues.
• Look after UK & Nordic Countries, including remote imaging and support.
• Builds and maintain vendor relationships (Mobile communication, Landlines, Computer Hardware / Software).
• Keeping on top of all tickets making sure everything is resolved and/or escalated in a timely fashion as well as making sure ITIL practices are followed.
• Work with Infrastructure to perform maintenance tasks at our CoLo (Data Centre)
• Key UK lead in many projects, such as Windows 7 Rollout, Office 2007, Office 2010, IP Telephony, Network Upgrades (LAN, WAN & WAP).

London Area, United Kingdom

• Reporting to Team Leader and being the first point of contact for any business critical issues and VIP users.
• Supporting and troubleshooting L2 issues.
• Make sure all backups are done, Tape rotation, Restores and schedule jobs.
• Provide support to a 5000 plus user base with tickets coming through from the helpdesk via Remedy, making sure the users are always kept up to date.
• Deploying/ troubleshooting of all hardware including Servers, Blackberry’s, Laptops, Workstations & Printers.

Slough, England, United Kingdom

• Supporting Windows Server 2000/2003 with various apps, including installation and configuration of Veritas backup exec.
• Offering 2nd and 3rd line support to the global corporate headquarters’ to this FTSE top 20 company including the 10 top execs of the company.
• Using the in-house call logging system to make sure all SLA’s are adhered to.
• Participate in setting up a global XP image for all laptops and desktops.
• Active directory structure (creating security groups, assigning permissions)

London Area, United Kingdom

• Supporting Windows NT/2000/XP, Active Directory
• Deployment and support of Hardware, including Laptops, iPaq’s, Desktops, Printers, Routers, Blackberry’s and Servers.
• Supporting a customer base of 3000 both Desk side and Remotely.
• Clearly set customer expectations and keep the customer fully informed of the progress of their support call(s).
• Ensure that actions taken to resolve customer support calls are accurately recorded within the Call Management System (Remedy). Actively participate in the use of the Knowledge Management system.

London Area, United Kingdom

• Provision of Desktop support, being involved in all IT issues.
• Assist Project Manager in rollout of Windows XP throughout company including testing, asset tracking, machine upgrade and supervise rollout engineers.

Hemel Hempstead, England, United Kingdom

• Working on the Crown Prosecution Service project, which is upgrading the whole CPS to windows 2000.
• Providing 1st and 2nd line support and implementing any changes.