Rachel Girouard Email & Phone Number

• Oversee all internal creative projects, supporting and determining critical timelines and key milestones in the creative development process and anticipating potential pitfalls • Partner closely and develop strong relationships with creative, cross-functional, and executive leadership to drive creative and brand alignment decision making• Support and help professional development of the Marketing Operations Specialist to ensure resources are evenly distributed and projects are executed successfully• Introduce and maintain operating models and processes that help our team achieve exceptional outcomes, quickly• Manage timelines and the execution of brand and marketing campaigns• Facilitate overall marketing roadmap planning ensuring projects maintain momentum toward delivery targets• Source, manage, and maintain point of contact with external creative vendors and identify new partners as needed• Lead production on photo and video shoots - can include sourcing locations, vendors, managing shot list, day of schedule, and more• Manage scope and budget for all internal creative production and partnerships

Remote

• Managed all internal creative projects, supporting and determining critical timelines and key milestones in the creative development process and anticipated potential pitfalls• Worked in close collaboration with the Creative Director to effectively receive and allocate projects across the creative team ensuring resources were evenly distributed and projects were executed successfully• Facilitated overall marketing roadmap planning ensuring projects maintain momentum toward delivery targets• Sourced, managed, and maintained point of contact with external creative vendors and identified new partners as needed• Point person responsible for tracking all projects by campaign, new product launch, and more• Lead production on photo and video shoots - including sourcing locations, vendors, managing shot list, day of schedule and more• Managed scope and budget for all internal creative production and partnerships

Savannah, Georgia

• Served as the primary client services liaison between university department representatives and the creative direction department• Worked with all internal departments, including advertising, interactive, public relations, production, design, editorial and visual media to complete projects through the creation and management of integrated marketing teams• Collaborated with all internal departments, including production, design, editorial, interactive and visual media to complete projects through the creation and management of integrated marketing teams• Ensured timely production of physical and digital materials• Wrote strategic creative briefs and comprehensive communications plans for all relevant jobs to relay the goals, messages and needs of partners to the creative services team• Maintained a calendar of major events and milestones for each assigned project. Works well with trafficking projects and is proficient at traffic/production software• Managed a team of project managers• Detected, reported, and fixed issues whenever necessary• Actively participated in the design process of materials• Led meetings on a weekly basis

Savannah, Georgia

• Managed projects for large campaigns with tight timelines from inception to completion• Wrote strategic briefs to articulate key points for each campaign• Evaluated, activated and oversaw production and delivery of print, photography, editorial, web and video services for each project• Maintained close working relationships with each partner• Liaised with Interactive Services to develop app components and track success on advertisements• Worked directly with photography to create and manage styled photo shoots

Savannah, Georgia Area

• Developed and implemented strategic project management objectives to meet goals and deadlines• Maintained close working relationships• Wrote creative briefs that accurately convey project objectives, budget, timeline and deliverables• Met tight deadlines for high-priority projects• Evaluated, activated and oversaw production and delivery of print, photography, editorial, web and video services• Served as a project manager by entering new jobs into a workflow system• Tracked project statuses• Communicated with the partner and creative staff throughout the job process to ensure timely production of materials

Savannah, Georgia Area

• Provided guidance and leadership, ensuring the delivery of consistent quality customer service• Assisted in the day-to-day operation of the hotel front office• Supervised the operational activities of the hotel front desk within the hotel guideline to provide. the highest standard of customer service while permitting acceptable profit levels• Assigned, coordinated, and supervised activities of the front desk associates• Performed house counts and revise daily arrivals, identify potential problems with rooms’ activity and take appropriate action• Reviewed and resolved dispute accounts and housekeeping discrepancies• Provided information and direction to staff to achieve 100% occupancy• Prepared a shift briefing to communicate activities, short take training, and any problems, and/ or special information to the next shift• Performed check-in and check-out procedures• Took personal responsibility for correcting customer service problems

Tampa/St. Petersburg, Florida Area

• Greeted and welcomed guests upon arrival• Performed check-in and check-out procedures• Assisted guests with their luggage and deliver it to their room• Served as a concierge and made any reservations/appointments that may be needed

Pensacola, Florida Area

• Updated and maintained social media sites• Created advertisements, flyers, and billboards• Wrote press releases to announce local events• Updated website and Constant Contact• Helped plan annual meetings