Rodrigo Gonzales Email & Phone Number

Lake Zurich, Illinois, United States

Lake County, Illinois, United States

Provided quality support with Lateral Flow test kits. Investigated, reviewed, and escalated customer complaints on medical devices on the market. Led and moderated small teams on day-to-day tasks. Served as subject matter expert on case review and approvals per SOP guidelines.

Lake County, Illinois, United States

Offered Operations and Quality support. Performed bracketing, containment, and risk assessment of affected product and equipment during non-conformance events. Facilitated communication and documentation between functional area managers and quality management for developing appropriate corrective and preventative actions.

Supported engineering to sustain existing product lines. Managed change control process and communicated with multiple stakeholders, including marketing and finance, to ensure proper coordination across all functions.

Motorola Mobility, 600 Technology Way, Libertyville Il 60048

MOTOROLA MOBILITY, Libertyville, Illinois, Engineer, Product Testing, 2012-2014. Tested mobile devices and provided product stability support, battery drain testing, and KPI work, as well as planning and executing regression cycles and other testing. Set up product stability testing in a controlled environment for devices, utilizing carrier-specific requirements, and compiled daily reports on product builds tested. Researched battery life on mobile devices and pinpointed root causes for high process or battery consumption on operating system (OS) packages in beta testing. Benchmarked developing OS for compatibility and performed carrier validation per mobile vendor specification. Collaborated with developers to reduce reaction time for software components.