Robert Gordon Email & Phone Number

700 Washington Street Bath ME 04530

• Thought leader responsible for guiding a forward looking team developing multi-year business and IT strategies to support digital transformation.
• Primary technical officer directly advising the CIO on all aspects of the IT operation.
• Ensure the new business processes and technological solutions are compliant with all required DOD, DFARS, ITAR, CPNI & company security requirements and fit within financial constraints.
• Modernized the mobility platform, increasing mobile user capabilities with a secure mobile device management solution.
• Research, test and recommend new and replacement technological solutions utilizing R&D efforts, POCs, benchmarking, etc.
• Championed and coordinated vendor provided application and infrastructure health assessments which provided actionable items to improve stability, reliability and user experience.

Frazer, PA (Telecommute From ME)

• Responsible for creating and achieving yearly operational & capital project goals within the approved budgets.
• Direct management of three departments with 9 geographically disbursed direct reports (combination of internal & external resources).
• Responsible for the daily operation & support of the Subscriber Management System (SMS) & all SMS interfaces as well as the Data Warehouse/Business Intelligence (DW/BI) system.
• Develop, implement and support operational procedures in conjunction with the Operations, Finance & Engineering departments.
• Senior system architect for both the SMS and DW/BI systems.
• Design, build out & manage a three tiered SQL Server DW/BI System including ETL, infrastructure and multiple user front ends.

Sacramento, CA (Telecommute From ME)

• Develop, enhance and support multiple custom financial and operational software packages.
• Create and support multiple ETL packages required to import customer data into custom software packages.
• Designed and built out a new product line of automated data entry solutions.
• Provide technical sales support (remote and on site).

Denver, CO & West Seneca, NY (Telecommute From ME)

• Direct management of two departments with up to 12 direct reports supporting 50+ offices across 5 time zones responsible for 2+ million subscribers nationwide.
• Designed and implemented a data warehouse including an automated distribution system for user reports (pre-web page front end days).
• Oversight for the build out of a nationwide LAN/WAN with automatic redundancy supporting both office and SMS traffic. Performed on site server installation.
• Responsible for all SMS conversions including onsite field support during conversion.

Englewood, CO

• Management of 10 direct reports supporting the SMS and reporting systems operating 24/7/365.
• Designed a new SMS architecture that supported continued operations and explosive growth of 1+ million subscribers in 16 months.
• Architected and implemented an Oracle based reporting system, including ETL of subscriber data from the SMS and export to distributor reimbursement systems.
• Reduced data entry costs by developing multiple automated data entry programs.

Redwood Falls, MN

• Managed 4 offices with a total staff of 35 people in a 500 mile radius supporting 41 franchises and 25,000+ subscribers.
• Ensure annual operational and capital budgets were achieved, including projected subscriber & revenue growth targets.
• Oversight of all SMS projects in the 4 upper Midwest regions.
• Implemented the company BETA rollout of cable modems.
• Government relations responsibilities including negotiation of franchise renewals and transfers.

Brandon, FL

• Managed 3 offices with a total staff of 30 people in and around the Tampa Bay market, supporting multiple franchises and 22,000+ subscribers.
• Reviewed and modified operational process to improve efficiency and return the system to profitability.
• Reduced annual employee turnover by 80%.
• Developed a new electronic budget template that was adopted company wide.
• Supported I.T. functions for the Florida region.