Robert Gordon Email & Phone Number

700 Washington Street Bath Me 04530

● Thought leader responsible for guiding a forward looking team developing multi-year business and IT strategies to support digital transformation.● Primary technical officer directly advising the CIO on all aspects of the IT operation.● Ensure the new business processes and technological solutions are compliant with all required DOD, DFARS, ITAR, CPNI & company security requirements and fit within financial constraints.● Modernized the mobility platform, increasing mobile user capabilities with a secure mobile device management solution.● Research, test and recommend new and replacement technological solutions utilizing R&D efforts, POCs, benchmarking, etc.● Championed and coordinated vendor provided application and infrastructure health assessments which provided actionable items to improve stability, reliability and user experience.● Introduced 3rd party resource solutions to fill gaps in the availability and/or skills of the outsourced IT contractor.

Frazer, Pa (Telecommute From Me)

● Responsible for creating and achieving yearly operational & capital project goals within the approved budgets.● Direct management of three departments with 9 geographically disbursed direct reports (combination of internal & external resources).● Responsible for the daily operation & support of the Subscriber Management System (SMS) & all SMS interfaces as well as the Data Warehouse/Business Intelligence (DW/BI) system.● Develop, implement and support operational procedures in conjunction with the Operations, Finance & Engineering departments.● Senior system architect for both the SMS and DW/BI systems.● Design, build out & manage a three tiered SQL Server DW/BI System including ETL, infrastructure and multiple user front ends.● Design, test, certify & implement system interfaces between core SMS and Video Set Top Boxes controller, Cable Modem control system & Phone Modem control system.

Sacramento, Ca (Telecommute From Me)

● Develop, enhance and support multiple custom financial and operational software packages.● Create and support multiple ETL packages required to import customer data into custom software packages.● Designed and built out a new product line of automated data entry solutions.● Provide technical sales support (remote and on site).

Denver, Co & West Seneca, Ny (Telecommute From Me)

● Direct management of two departments with up to 12 direct reports supporting 50+ offices across 5 time zones responsible for 2+ million subscribers nationwide.● Designed and implemented a data warehouse including an automated distribution system for user reports (pre-web page front end days).● Oversight for the build out of a nationwide LAN/WAN with automatic redundancy supporting both office and SMS traffic. Performed on site server installation.● Responsible for all SMS conversions including onsite field support during conversion.

Englewood, Co

● Management of 10 direct reports supporting the SMS and reporting systems operating 24/7/365.● Designed a new SMS architecture that supported continued operations and explosive growth of 1+ million subscribers in 16 months.● Architected and implemented an Oracle based reporting system, including ETL of subscriber data from the SMS and export to distributor reimbursement systems.● Reduced data entry costs by developing multiple automated data entry programs.

Redwood Falls, Mn

● Managed 4 offices with a total staff of 35 people in a 500 mile radius supporting 41 franchises and 25,000+ subscribers.● Ensure annual operational and capital budgets were achieved, including projected subscriber & revenue growth targets.● Oversight of all SMS projects in the 4 upper Midwest regions.● Implemented the company BETA rollout of cable modems.● Government relations responsibilities including negotiation of franchise renewals and transfers.

Brandon, Fl

● Managed 3 offices with a total staff of 30 people in and around the Tampa Bay market, supporting multiple franchises and 22,000+ subscribers.● Reviewed and modified operational process to improve efficiency and return the system to profitability.● Reduced annual employee turnover by 80%.● Developed a new electronic budget template that was adopted company wide.● Supported I.T. functions for the Florida region.