Robert Gruman Email & Phone Number

Fort Worth, Texas

Westlake, TX

– Reliable credit analysis for auto loans in excess of $45,000, while having approval limits with higher than usual value while adhering to all relevant corporate standards and policies. – Engage in credit training, personnel development and coaching exercises, for both personal development and for peers’ development. – Responsible for the Dallas Contact.

– Perform analysis, investigation and decisioning on retail credit applications while adhering to the company risk policy and credit evaluation process. – Communicate decisions to our dealer partners and educate when needed to help promote legendary customer service. – Ensure compliance to all corporate standards, processes and procedures.

Westlake, TX

Selected to represent the Dallas Collection department in the Risk and Control Self Assessment (RCSA) project to assure TD Auto Finance risks aligns with TD Bank Group. Generated detailed flow charts for collection processes, including identifying risks and control points to mitigate those risks. Chosen by the Project Manager to review other RCSA SMEs.

• Manage and negotiate the security for the current financial portfolios.
• Work with multi-level government agencies from international, federal, state, and local agencies.
• Determine value, risk, and skip loss factors.
• Ensure accurate auditing and reporting for weekly and monthly departmental goals.
• Educating and training development of new team members, and information liaison to team and group leaders.
• Programs used: Microsoft Office, LotusNotes

Westlake, TX

· Manage and negotiate the security for the current financial portfolios. · Work with multi-level government agencies from international, federal, state, and local agencies. · Determine value, risk, and skip loss factors. · Ensure accurate auditing and reporting for weekly and monthly departmental goals. · Educating and training development of new team.

· Handled and arranged for accounts to be satisfied to adhere to current financial portfolios. · Worked individually and in a team setting. · Heavy customer service, research, and trouble-shoot isolated problems. · Time management, attention to contract details, and follow-up. · Inbound/outbound calls to customers, dealers, financial institutions, and.

· Manage and negotiate accounts to maintain current financial portfolios on a dialer phone system. · Work with multi-platform programs. · Primary answered inbound/outbound calls from customers.

· Handled inbound calls in a call center environment. · Performed various billing inquiries resulting in sustaining or adjustment of charges. · Provided information on charges and FCC surcharges.· Customer service to help select service match to fit customer needs.

Bs, Criminal Justice/Law Enforcement

Criminal Justice/Law Enforcement