Robert Gruman Email and Phone Number
Robert Gruman work email
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Robert Gruman personal email
SummaryMotivated credit analyst with over fourteen years of experience within the automotive finance industry. Skilled verbal and written communicator who negotiates long term relationships along with the ability to deliver accurate and reliable credit decisions in a fast paced environment with constant changing risk tolerances.
Gm Financial
View- Website:
- gmfinancial.com
- Employees:
- 7060
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Credit Review Analyst IiGm Financial Apr 2016 - PresentFort Worth, Texas
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Retail Credit Analyst IiTd Auto Finance May 2014 - Apr 2016Westlake, Tx– Reliable credit analysis for auto loans in excess of $45,000, while having approval limits with higher than usual value while adhering to all relevant corporate standards and policies. – Engage in credit training, personnel development and coaching exercises, for both personal development and for peers’ development. – Responsible for the Dallas Contact Center’s retail credit department’s Business Continuity/Disaster Recovery plan, publishing plan updates and incident reports. -
Retail Credit AnalystTd Auto Finance Mar 2013 - May 2014– Perform analysis, investigation and decisioning on retail credit applications while adhering to the company risk policy and credit evaluation process. – Communicate decisions to our dealer partners and educate when needed to help promote legendary customer service. – Ensure compliance to all corporate standards, processes and procedures.
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Rcsa Collecion SmeTd Auto Finance Apr 2012 - Apr 2013Westlake, TxSelected to represent the Dallas Collection department in the Risk and Control Self Assessment (RCSA) project to assure TD Auto Finance risks aligns with TD Bank Group. Generated detailed flow charts for collection processes, including identifying risks and control points to mitigate those risks. Chosen by the Project Manager to review other RCSA SMEs process maps to ensure proper format before submission to the TDBG review board.
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Exception SpecialistChrysler Financial Services Sep 2008 - Apr 2012• Manage and negotiate the security for the current financial portfolios.• Work with multi-level government agencies from international, federal, state, and local agencies.• Determine value, risk, and skip loss factors. • Ensure accurate auditing and reporting for weekly and monthly departmental goals. • Educating and training development of new team members, and information liaison to team and group leaders.• Programs used: Microsoft Office, LotusNotes -
Exceptions SpecialistChrysler Financial Services Sep 2008 - Apr 2012Westlake, Tx· Manage and negotiate the security for the current financial portfolios. · Work with multi-level government agencies from international, federal, state, and local agencies. · Determine value, risk, and skip loss factors. · Ensure accurate auditing and reporting for weekly and monthly departmental goals. · Educating and training development of new team members, and information liaison to team and group leaders. · Programs used: Microsoft Office, LotusNotes.
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Risk CollectorChrysler Financial Services May 2003 - Sep 2008· Handled and arranged for accounts to be satisfied to adhere to current financial portfolios. · Worked individually and in a team setting. · Heavy customer service, research, and trouble-shoot isolated problems. · Time management, attention to contract details, and follow-up. · Inbound/outbound calls to customers, dealers, financial institutions, and insurance companies.
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Service Representative IChrysler Financial Aug 2001 - May 2003· Manage and negotiate accounts to maintain current financial portfolios on a dialer phone system. · Work with multi-platform programs. · Primary answered inbound/outbound calls from customers.
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Customer Service/SalesSouthwestern Bell Jan 2000 - Jul 2001· Handled inbound calls in a call center environment. · Performed various billing inquiries resulting in sustaining or adjustment of charges. · Provided information on charges and FCC surcharges.· Customer service to help select service match to fit customer needs.
Robert Gruman Skills
Robert Gruman Education Details
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University Of North TexasCriminal Justice/Law Enforcement -
Tarrant County Junior CollegeCriminal Justice/Law Enforcement
Frequently Asked Questions about Robert Gruman
What company does Robert Gruman work for?
Robert Gruman works for Gm Financial
What is Robert Gruman's role at the current company?
Robert Gruman's current role is Credit Review Analyst II at GM Financial.
What is Robert Gruman's email address?
Robert Gruman's email address is rg****@****att.net
What schools did Robert Gruman attend?
Robert Gruman attended University Of North Texas, Tarrant County Junior College.
What skills is Robert Gruman known for?
Robert Gruman has skills like Customer Service, Finance, Leadership, Management, Credit Analysis, Analysis.
Who are Robert Gruman's colleagues?
Robert Gruman's colleagues are Denell Southard, David Hurlbut, Rob Reed, Chris Hammons, Reshma Singh, Shane Horton, Tammy Ward.
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Robert Gruman
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