Rocio Guinane, Bba Email & Phone Number

Royse City, Texas, United States

Managed full-cycle recruitment, including candidate sourcing, screening, interviewing, and onboarding, toenhance workforce quality and retention.• Executed resume searches and screened a high volume of applications to select candidates for preliminary phoneinterviews.• Coordinated scheduling of in-person interviews, ensuring a seamless hiring process.• Facilitated onboarding for employees across multiple distribution centers, aligning with organizational needs.• Extended job offers to candidates within designated time frames, maintaining efficiency in hiring practices.• Worked in partnership with hiring managers to define role requirements and candidate evaluation criteria.• Regularly communicated applicant status, onboarding progression, and employment application updates to hiringmanagers.• Recommended process improvements to HR team, contributing to enhanced recruitment services.• Trained new staff on recruitment processes, fostering team growth and development.• Monitored and reported on recruiter performance metrics, ensuring team alignment with recruitment targets.

Remote

• Coordinated patient appointment scheduling to optimize provider time and enhance patient convenience.• Conducted patient outreach for registration, ensuring compliance with HIPAA by accurately collectingdemographic and insurance data.• Utilized IDEAS application to manage and audit electronic medical records, maintaining high standards of practice.• Facilitated virtual meetings and scheduled specialized procedures, contributing to efficient clinic operations.• Handled an average of 45-50 calls daily, demonstrating strong communication and multitasking abilities.• Managed high-volume email and chat correspondence, providing timely and effective customer service.• Registered new patients, streamlining their entry into the healthcare system and enhancing patient experience.• Balanced the schedules of multiple providers, effectively coordinating healthcare services.• Monitored and tracked scheduling metrics to meet established goals, ensuring operational efficiency.• Maintained meticulous patient records in adherence to HIPAA regulations, safeguarding patient privacy and dataintegrity.

Remote

• Managed case assessments and determination processes within regulatory frameworks, ensuring adherence tocompany policies and maintaining high standards of accuracy.• Executed scheduling of peer reviews and appeals, balancing multiple business line requirements.• Directed outbound communication with members, effectively conveying case outcomes and facilitatingresolution.• Prepared and organized documentation for Clinical Coverage Reviews, enhancing efficiency in case triage.• Identified and implemented process improvements through the IDEA initiative, contributing to operationalexcellence.• Engaged in the Vital Signs Roundtable, collaborating with medical directors and nurses to refine priorauthorization procedures.• Analyzed and reviewed Prior Authorization Cases, ensuring compliance with Medicare guidelines.• Conducted outbound calls to relay determinations to members and providers, maintaining clear and professionalcommunication.• Developed and delivered training programs, expanding team expertise across various lines of business.• Upheld strict adherence to HIPAA guidelines, ensuring the confidentiality and security of patient information.

Desoto, Texas, United States

• Quote Property & Casualty insurance plans• Binding plans • Customer service • Sales• Obtained State P&C License

Grand Prairie, Texas, United States

• Training of team members• ATM Management & Maintenance• Cash Handling• Teller Duties: processing deposits, withdrawals, cash advances• Follow bank policy and procedures • Sales• Meeting monthly metrics • Opening and Managing Customer Accounts• Closing accounts • Customer Service• Assisted in Branch Operations

Desoto, Texas, United States

• Insurance Verification• Data Entry• Electronic Medical Records• In office tests: Uroflow/Bladder Scan, Neuro scan, Aorta Scan, EKG• Assisted providers with medical procedures• Recorded patient vital signs• Answered a high volume of phone calls• Verified/scheduled patient appointments• Responsible for back-office duties• Inventory Management • Training of new employees and interns

Dallas, Texas, United States

• Sales• Enrolled members in different Bank Products: Checking, Savings, IRAs, Credit Cards• Opening/Closing of bank accounts • Customer Service• Data Entry• Managing Cash orders• Maintained proper cash limits within cash drawer• Inventory Management• Follow all company policies and procedures • Promotion from Teller to Personal Banker

Bachelor'S Degree, Business Administration And Management, General

Concentration in Human Resource Management

Certification, Medical/Clinical Assistant