Rocio Guinane, Bba Email & Phone Number

Royse City, Texas, United States

• Managed full-cycle recruitment, including candidate sourcing, screening, interviewing, and onboarding, toenhance workforce quality and retention.
• Executed resume searches and screened a high volume of applications to select candidates for preliminary phoneinterviews.
• Coordinated scheduling of in-person interviews, ensuring a seamless hiring process.
• Facilitated onboarding for employees across multiple distribution centers, aligning with organizational needs.
• Extended job offers to candidates within designated time frames, maintaining efficiency in hiring practices.
• Worked in partnership with hiring managers to define role requirements and candidate evaluation criteria.

Remote

• Coordinated patient appointment scheduling to optimize provider time and enhance patient convenience.
• Conducted patient outreach for registration, ensuring compliance with HIPAA by accurately collectingdemographic and insurance data.
• Utilized IDEAS application to manage and audit electronic medical records, maintaining high standards of practice.
• Facilitated virtual meetings and scheduled specialized procedures, contributing to efficient clinic operations.
• Handled an average of 45-50 calls daily, demonstrating strong communication and multitasking abilities.
• Managed high-volume email and chat correspondence, providing timely and effective customer service.

Remote

• Managed case assessments and determination processes within regulatory frameworks, ensuring adherence tocompany policies and maintaining high standards of accuracy.
• Executed scheduling of peer reviews and appeals, balancing multiple business line requirements.
• Directed outbound communication with members, effectively conveying case outcomes and facilitatingresolution.
• Prepared and organized documentation for Clinical Coverage Reviews, enhancing efficiency in case triage.
• Identified and implemented process improvements through the IDEA initiative, contributing to operationalexcellence.
• Engaged in the Vital Signs Roundtable, collaborating with medical directors and nurses to refine priorauthorization procedures.

Desoto, Texas, United States

• Quote Property & Casualty insurance plans
• Binding plans
• Customer service
• Sales
• Obtained State P&C License

Grand Prairie, Texas, United States

• Training of team members
• ATM Management & Maintenance
• Cash Handling
• Teller Duties: processing deposits, withdrawals, cash advances
• Follow bank policy and procedures
• Sales

Desoto, Texas, United States

• Insurance Verification
• Data Entry
• Electronic Medical Records
• In office tests: Uroflow/Bladder Scan, Neuro scan, Aorta Scan, EKG
• Assisted providers with medical procedures
• Recorded patient vital signs

Dallas, Texas, United States

• Sales
• Enrolled members in different Bank Products: Checking, Savings, IRAs, Credit Cards
• Opening/Closing of bank accounts
• Customer Service
• Data Entry
• Managing Cash orders

Bachelor'S Degree, Business Administration And Management, General

Concentration in Human Resource Management

Certification, Medical/Clinical Assistant