Randy H. Email & Phone Number

• Monitor customer safety during boarding and deplaning and assist customers in a friendly manner• Transfer cargo (including luggage) to other gates other airlines and to passengers• Maintained the safety and security of the ramp at all times• Safely guided planes into gates and handled all ground servicing of commercial airlines.• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors

· Provide excellent customer service to clients through an inbound and outbound processing center· Interview and gather client information to complete the application process, while typing on a computer and toggling through multiple screens· Ensure all information is correctly obtained and captured in multiple system applications to complete the benefits determination process· Conduct over the phone applications by interacting with clients, in a fast-paced environment

• Skill in community and public relations, as well as public speaking• Prepared detailed synopsis of research findings in final form • Developed strong customer service skills through constant customer interaction• Filed personal records to include receipts, taxes, phone records and supplies for reporting year• Communicated with senior executives, middle management and administrative staff• Coordinated conference calls, management meetings, special events and travel arrangements • Skill in interpreting and applying complex federal and state laws and regulations• Knowledge of business correspondence formatting.• Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested• Worked on assignments requiring considerable judgment and initiativeIdentified case issues and evidence needed, based on analysis of charges, complaints, and allegations of law violations ensuring accurate and timely reporting to established standards.Obtained and verified evidence by Interviewing and observing suspects and witnesses and by Analyzing records resulting in a 100% case resolution rate.

• Communicated with senior executives, middle management and administrative staff • Documented, recorded, updated and maintained confidential sales information and personnel files • Prepared and distributed various reports, presentations and manuals• Processed computer-generated departmental accounts payable checks requests • Ability to interpret and present accurate policy concepts. • Skilled Specialist completed tasks in resourceful and effective ways• Coordinated conference calls, management meetings, special events and travel arrangements • Purchased department business cards, letterhead and office supplies• Experienced in developing talent and learning initiatives within a Service Delivery Center• Ability to conduct needs assessments and create baseline measurements for staff.• Knowledge of performance management, talent, and training development within HR departments• Skill in data analysis, evaluation, and interpretation.• Ability to create, maintain and complete complex projects, reports and correspondence with accuracy and timeliness.• Skilled in proficient use of Microsoft Office applications, SharePoint and other project management applications.• Excellent knowledge of critical Human Resources related systems including, PeopleSoft, Learning Management System, iCIMS and time recording• Ability to maintain a high level of confidentiality as well as a high degree of accuracy• Excellent knowledge of principles and practices of human resources administration and management• Processed various paper and electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc.• Provided direct support to company employees, other HR groups and company management as part of a centralized function to handle a variety of HR-related transactions• Worked on assignments requiring considerable judgment and initiative

• Team leader – planned, organized, and performed research methodology.• Infantry training and weapons qualification displaying firearm ability and rules of engagement• Preformed daily inspections on assigned equipment• Security task force training conducting security mission while deployed in Iraq• Quick Reaction Force Team to assist with rapid response to terrorist attacks • Skilled in communicating complex issues verbally and in writing in a clear and concise manner.• Skilled in research, analysis and comprehension of legal and regulatory issues.• Ability to analyze complex issues, reason logically and use independent judgment.• Ability to solve complex problems under high pressure and short timeframes.• Ability to facilitate meetings, prepare and give presentations.• Ability to read, understand and interpret complex issues, laws, and policies.• Excellent mediation skills• Communication skills, both verbal and written• Decision making/problem solving skills

Master Of Science In Information Technology, Information Technology, 3.0

Master'S Degree, Leadership With An Emphasis On Homeland Security And Emergency Management, 3.64

Bachelor Of Science - Bs, Criminal Justice - Specializations In Homeland Security And Crisis Management, 3.0

Bachelor'S Degree, Clinical Child Psychology, 3.2