Randy H. Email & Phone Number

• Monitor customer safety during boarding and deplaning and assist customers in a friendly manner
• Transfer cargo (including luggage) to other gates other airlines and to passengers
• Maintained the safety and security of the ramp at all times
• Safely guided planes into gates and handled all ground servicing of commercial airlines.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors

· Provide excellent customer service to clients through an inbound and outbound processing center· Interview and gather client information to complete the application process, while typing on a computer and toggling through multiple screens· Ensure all information is correctly obtained and captured in multiple system applications to complete the benefits.

• Skill in community and public relations, as well as public speaking
• Prepared detailed synopsis of research findings in final form
• Developed strong customer service skills through constant customer interaction
• Filed personal records to include receipts, taxes, phone records and supplies for reporting year
• Communicated with senior executives, middle management and administrative staff
• Coordinated conference calls, management meetings, special events and travel arrangements

• Communicated with senior executives, middle management and administrative staff
• Documented, recorded, updated and maintained confidential sales information and personnel files
• Prepared and distributed various reports, presentations and manuals
• Processed computer-generated departmental accounts payable checks requests
• Ability to interpret and present accurate policy concepts.
• Skilled Specialist completed tasks in resourceful and effective ways

• Team leader – planned, organized, and performed research methodology.
• Infantry training and weapons qualification displaying firearm ability and rules of engagement
• Preformed daily inspections on assigned equipment
• Security task force training conducting security mission while deployed in Iraq
• Quick Reaction Force Team to assist with rapid response to terrorist attacks
• Skilled in communicating complex issues verbally and in writing in a clear and concise manner.

Master Of Science In Information Technology, Information Technology, 3.0

Master'S Degree, Leadership With An Emphasis On Homeland Security And Emergency Management, 3.64

Bachelor Of Science - Bs, Criminal Justice - Specializations In Homeland Security And Crisis Management, 3.0

Bachelor'S Degree, Clinical Child Psychology, 3.2