Rheanna Nelson Email & Phone Number

Kent, Washington, United States

Oversee day-to-day activities of the office as the main point of contact for all staff in an unsupervised setting. Maintain office efficiency through organizing procedures, creating and managing filing systems, and overseeing supplies and equipment. Provide direct administrative supports as needed, including scheduling appointments, meetings, and events. Manage attorney-client contract creation, retainer funds/trust accounts, answering general questions and complaints, and updating client database. Responsible for collecting, submitting, and maintaining employee and payroll records in accordance with state and federal regulations. Managed bookkeeping through QuickBooks and maintained four bank accounts (one operating, three IOLTA) in compliance with the American Bar Association.

Accurately managed high volume and fast paced patient care in an independent and unsupervised setting. Provided friendly and empathetic service to patients and families. Coordinated referrals for eight offices throughout four states. Created a training manual and lead training for new hires. Patient account creation and maintenance. Verified and relayed benefits and eligibility including Medicare, Medicaid and private insurance. Provided patient education regarding therapies, company procedures and financial obligations. Coordination and collaboration with primary and specialty care providers, hospital staff, skilled nursing facility staff, adult family home staff, hospice, and ancillary providers.

Bonney Lake, Washington

Delegated duties and managed staff performance. Interviewed and trained new hires and provided continuous training and support. Created an employee handbook, training materials and implemented new policies and procedures. Provided excellent, fast-paced customer service. Managed inventory through ordering, receiving and stocking. Maintained records and bookkeeping.

Colorado Springs, Colorado

Developed strong relationships with clients. Provided expert knowledge to clients and team members. Designed, installed and maintained landscapes. Maintained a detailed inventory and produced invoices. Educated, trained and lead new team members.

Bonney Lake, Washington, United States

Associate'S Degree, Accounting And Business/Management

Certified Gardener Mastery, Gardening

Associate Of Arts - Aa

Emt Certification, Emergency Medical Technology/Technician (Emt Paramedic)