Russell Heptinstall, Mba, Phr, Cplp Email & Phone Number

Phoenix, AZ, US

California, United States

Partnering with leadership across the organization to identify and implement learning and development solutions. Working as part of a broader team to support the development of employees at all levels. Providing foundational support in compliance and performance management while also offering specific and measurable career oriented learning opportunities.

Gilbert, AZ

Supported leadership learning efforts in the GoDaddy Customer Care organization as part of a broader team in learning. Led Delivery and Instructional Design teams to implement measurable and effective learning experiences for new and existing leaders. Worked alongside Care leadership to understand needs, develop targeted solutions, and ultimately empower.

Gilbert, AZ

Boots on the ground learning resource for an expanding delivery center business. Work with local leadership and L&D team members to plan, develop, and implement learning solutions. Assist new practitioners (experienced and campus hires) with on-boarding process and planning.

Phoenix, Arizona Area

Strategically collaborated with HR business partners and business unit leaders to assess, develop, and deliver talent management programs and initiatives, including provision of internal customer support, HR functional excellence, and process improvement organization-wide. Provided in-depth coaching for development planning, behavioral assessments and.

New York, NY [Remote]

Supported learning programs in talent management for implementation globally and within specific teams. Assessed, developed, and delivered targeted learning programs focused in leadership, development, and performance management. Coordinated, measured, and reported upon leadership development programs from multiple sources and through several delivery.

New York, NY [Remote]

Assisted with formulation of career path learning program for AIG functions and families. Developed curriculum/facilitation for behavioral-based structured interviewing, performance management, Women’s Executive Leadership Initiative (WELI) and Leading Leaders. Facilitated career learning meetings and functions, including project planning, meeting minutes.

Provided information and support for employees related to individual and companywide learning objectives. Created and implemented onboarding and leadership development programs for operations and technology groups across North America. Set job-focused instructional objectives, delivered regular instructor-led training courses and launched/supported the.

Strategize and Implement learning/development plans for North America.Manage relationships with vendors for various learning goals of the organization.Collaborate with managers/leaders to assess, plan, and implement learning initiatives.Deliver learning and development curriculum to employee groups through various methods.Work with Human Resources team to.

Deliver orientation training sessions for all new employees.Work with vendors to deliver web-based and computer-based training sessions.Manage resource and user profiles in time/expense tracking system.Develop and implement employee relations projects alongside select team of employees.Assist with training materials development and implementation for.

Managed training program for new hires into TSYS Acquiring customer support call centersTrained TCSRs on technical and soft skills for telephone based support of credit card terminalsDeveloped and delivered training for online financial tracking modules to various clients

Worked with managers from Product Development, IT, and Product Management to process, analyze, and gain approvals for project scoping changes.

Ba, Business/Communications

Activities and Societies: Worked full-time in a corporate education role [Rio Salado Community College adjunct faculty]

Mba, Management

Full-Time Evening MBA study.