Richard Herrera Email & Phone Number

Orange County, California Area

Irvine, California

• Resolves customer requests, questions, and complaints
• Analyze situations to determine the use of resources
• Serve as a liaison between the customer and various departments
• Handling a continuous and heavy stream of telephone calls
• Immediate response to customers using instant messaging and email correspondence
• Provide timely updates and notifications of delays

Irvine, California

• Perform data entry on confidential information for background checks which included sensitive information such as their criminal history, the adjudication decision of the order, and personal identifiers.
• Obtain releases and other information that may be needed from the client/candidate to successfully and accurately complete background check orders through cold calling and/or emailing.
• Stationed at Accurate Background

Irvine, California

• Organized inventory to optimize carrying capacity weekly.
• Implemented FIFO while organizing inventory to provide the highest of quality service.
• Solved customer issues promptly in a fast paced environment.
• Learned skills outside my job description to provide additional help when needed.
• Provided excellent customer service in timely manner to achieve store time goals

Bachelor Of Arts (B.A.), Environmental Science

Activities and Societies: General Member of Red Cross General Member of Tomo no Kai

Education record

Activities and Societies: President of the Book Club for 3 years, General Member of Science Olympiad, and General Member of UNICEF