Robert Heslan Email & Phone Number

Australia

Melbourne, Australia

Oversee business administration and management activity for Questo (a part of The RHX Group Pty Ltd)

Notable projects include* Design of reports that extract and aggregate financial business data to provide business intelligence for businesses operating the Advanced Business Manager (ABM) system* Establishing centralised business administration and information systems management capability for medium-enterprise retail group (including establishing operational team)* Establishing business administration processes and refining information systems configuration for small enterprise retail business

Providing business administration and systems support to various clients

Delivering client telephone software support, and internal business administration services

Delivering telephone and onsite software support, data migration and SQL server installation services; as well as training services across Australia for clients of Debitsuccess subscription management system

The role involved:* Providing help-desk support for financial information management systems to clients and business partners* Presenting and demonstrating new product features at user-days* Delivering software training to clients and business partners* Composing user documentation* Developing standard forms and reports* Testing software builds prior to releaseAchievements included:* Establishing Quality Assurance program for software testing* Establishing online issue-tracking system* Developing standardised training material* Influencing the design of ABM, BM and Probe software products

The role involved:* Tutoring Japanese teenagers and adults in conversational English.* Assisting Japanese teachers in delivering English Oral communication classesAchievements included:* Discovering the pleasure of Japanese culture, food, good (and great) sake, and not working full-time* Broadening students' outlook about life outside of Japan (one student went on to do Masters at Oxford University)* Establishing friendships that continue to this day

The role involved:* Providing help desk and 2nd-level support for data and telecommunications networks, business software and network administration* Supporting 420 users in 5 locations, utilising 200 PCs on a Novell network, 400 Wyse Terminals on a UNIX network, 80 printers, and approximately 600 telephones* Providing network security, management advice and liasing with contractorsAchievements included:* Establishing help desk service including call-log database, service level agreements and other service infrastructure* Successful rollout of Novell local area network (server + 100 PCs)* Establishing ICT infrastructure for 40 workstation business call centre

The role involved:* Management and maintenance of assets, registers and other resources* Compiling monthly performance and financial data into Management Reports* Assisting with analysis of financial and performance budgets* Carrying out internal audit checks* Assisting Manager of Taxpayer Audit with HR responsibilities for 110 audit staffAchievements included:* Developing integrated spreadsheets and documents to minimise time and effort on monthly reporting processes* Developing database for audit reporting for Christchurch branch, which was later adopted nationally

The role involved:* Planning and conducting small & medium business GST & Payroll tax audits and GST refund checks* Providing technical advice to taxation professionals and taxpayers* Planning and overseeing projects targeting high risk taxpayersAchievements included:* Exceeding task budgets* Successful investigation of several tax evasion cases resulting in imposition of penal tax and prosecution

Ms Sql Server Administration

Groupwise Administration

Ms Windows Administration

Public Contact & Coaching Skills

Managing Change; Motivation

Equal Employment Opportunity

Payroll & Gst Modules