Ryan Hester Email & Phone Number

United States

Accomplished all project objectives by planning and evaluating project activities. Responsible for the overall direction, coordination, implementation, execution, control, and completion of all projects ensuring consistency with company strategy, commitments, and goals. Doubled as a Project Analyst, performing email migrations, Sharepoint migrations, Server Migrations, Network/Switching/Firewall Upgrades, Azure Migrations, and more. My primary point of focus was to re-design client infrastructure for best Business Continuity.

Greensboro, North Carolina, United States

Responsible for ultimately resolving all T2/T3 tickets for our clients. Also, playing a major role in engineering and completing projects designed to meet our client's needs, or improve their infrastructures. Worked closely on MS0365 (all modules), Microsoft Entra (IaaS & SaaS), Microsoft Hybrid Identity Management, Server Management (DC, DNS, DHCP, File, Print, App, SQL, RDP). Other duties included training other employees to improve upon their skillsets and learn TCS clients and procedures.

Winston Salem, Nc

Winston Salem, Nc

Responsible for the technical implementation and support of the network infrastructure and data solutions for all internal and external clients. Essential job functions included maintenance of LAN and server equipment and software, execution of backup and disaster recovery processes, workstation and server phone support, network equipment and computer hardware/software setup and support, and the management of business continuity solutions. Also maintained basic facility operations in Datacenter.

Winston Salem, Nc

Acted as an IT Consultant and Business Developer on behalf of OutsourceIT. Strategically advise and consult with new and existing clients on their IT infrastructures. Traveling to on-site locations to perform Network Assessments in order to diagnose existing architectural network designs has allowed making recommendations based on current best-practices more reliable. Once recommendations were finished, proposals were independently built for service contracts and projects to present to prospective or existing clients' management teams or owners. Other outside sales duties included cold calling, networking, and prospecting to aid in the generation of new business.

Kernersville, Nc

Worked as an EasyTech Service Technician and Associate inside of a high-volume Staples Office Supply store. Duties included customer service, office equipment sales, product protection plan sales, and computer service sales. As as EasyTech, I often worked alone in a service desk environment. Diagnostics, Virus-Removals, Screen Replacements, Hardware/Software installs/replacements and configurations, Microsoft Productivity Software Training, and other technical troubleshooting were just some of the tasks I worked on a daily basis. Also maintained an internal ticketing system with detailed documentation for each client's workstations and purchases. Other duties included the training of new associates in our PC services and sales.