Rhett O'Brien Email & Phone Number

Oakville, Ontario, Canada

• Manage the resource schedule to ensure the customer desk requirements are always met. • Ensure the team is responding in a timely manner and accurately capturing the problem description and asset information for all issues being reported.• Validate all problems are being investigated thoroughly, maximizing the use of all the logs and tools available as required.• Assist in the troubleshooting and data interpretation as required.• Ensure all stakeholders are regularly being updated on ongoing problems, that the updates are timely and more frequent during significant/major outages. • Implement the best possible action plan of response during unplanned emergency operations.• Validate the accuracy, completeness and overall quality of the trouble tickets. Provide constructive feedback to direct reports on areas of improvement.• Train and mentor employees to achieve their full potential and provide a growth path.• Network with leaders of other groups to achieve collaboration and improve processes.• Work closely with our stakeholders to provide the answers they need and make them aware of group needs within their control. • Foster an environment where the team leverages diagnostics and remote monitoring tools information to proactively address unfavorable trends before they become a problem.• Assist in the adoption and smooth implementation of new systems (train control, radio, remote monitoring) as requested by the customer.• Assist telecommunications providers with the implementation of new circuits and hardware.• Support a successful deployment of the GTCS Project, once it is ready for production. Actively provide feedback on important diagnostic/troubleshooting tools that are not available in the new system, but were available in RTC-2.• Provide office support to field staff on their testing and commissioning efforts on customer projects.

Oakville, Ontario, Canada

•Providing advice and guidance in terms of railway signaling and communications at Metrolinx Network Operations Control Center (NOCC)•Providing technical support to rail signal senior operations controllers to ensure smooth and efficient GO transit operation•Dispatching relevant maintenance teams to fix signal, communication and track faults•Managing signal system/asset support and faults process to resolution•Assisting in resolving faults with CN-maintained systems (RTCII dispatching system, VCCS Radio, GBO system and Network Switches), as CN remote hands•Reviewing the overall SCADA and network design, and providing technical support for SCADA systems•Troubleshooting field signal and communication issues with maintainers•Conducting incident investigation and providing guidance to fault and Ops controllers•Performing Snow-Melter systems operation and monitoring•Performing switch current monitoring and RTC system failover testing•Performing back office tasks associated rail traffic control systems and trackside assets, communications and related infrastructure.•Providing remote support to S&C field maintenance personnel by providing first-hand expertise or using electronic test equipment and computer software.•Performing routine rail traffic control and signal system performance monitoring•Performing diagnostic health checks, monitor alarms and perform field incident investigations•Monitoring and performing checks of the internal network system, including performance observations•Analyse overall system health status and document/log observations on a daily basis•Working and troubleshooting with telecommunications providers on circuits and cloud connectivity•Assisting telecommunications providers with the implementation of new circuits and hardware•Supporting field staff for testing and commissioning, root cause analysis and investigation on incidents•Implementing the best possible action plan of response during unplanned emergency operations;

Mississauga, Ontario, Canada

•Knowledge of signal system maintenance procedures, policies and troubleshooting.•Observes safe work performance standards and operations in completion of daily tasks and testing.•Exercises leadership in daily interactions with the workforce including, motivating, organizing and directing Junior Maintainers in their daily tasks.•Conducts safety briefings, observes safety compliance, coordinates with subcontractors and other departments. • Performs complex technical functions in support of engineering activities such as set up, operation, maintenance, modification, circuit testing, calibration and troubleshooting of electronic or electro-mechanical components and systems.• Read schematics and engineering drawings. Deciphering O&M manuals, ensuring that applicable design complies with manufactures specifications.• Test, inspect, and make necessary equipment repairs per GI, SCP & Industry standards.• Manage and document applicable GI tests and inspection reports.• Provide field & technical support in other S&C Maintenance territories• Comply CN Railway Operating Rules; Safety Rules & Company Polices, S&C requirements and recommended practices.•Test and verify the correct operation of S&C equipment•Perform routine inspections and preventive maintenance to ensure signal systems and other railroad equipment performs to specific standards.•Investigate and locate problems or failures and take the proper corrective action to ensure public safety.

Sudbury, Ontario, Canada

Signal and Communication Certificate Acquired•Test and verify the correct operation of Signal & Communications (S&C) systems and equipment on assigned territory including; Crossings, Switch machines, Signal apparatuses, and defect detectors.•Perform preventative maintenance on all S&C apparatuses.•Make inspections and tests as required on each device.•Repair or replace defective devices.•Investigate and locate problems or failures and take the proper corrective action.•Plan own work and coordinate it with others.•Ensure there is enough material on hand to permit work or repairs to be completed without delay.•Install apparatus in accordance with prepared circuit drawings and standards.•Make authorized corrections and modifications to circuits and enter the changes on plans.•Prepare and submit reports, timesheets and handle general correspondence.•On call to repair emergency problems as they arise in the off-hours.