Impactful Profiles is a passion project where I dedicate my time to supporting professionals across various fields and levels in enhancing their career prospects. My aim is to empower individuals to present their best selves through tailored guidance on CV writing, cover letters, and interview preparation.

Client Relationship Management: Serve as the primary point of contact for assigned accounts, managing communications and building strong relationships to understand client needs and expectations.Stock Control: Managing stock levels of accounts with consignment products in order to meet supply & demand efficiently.Order Processing: Oversee the order management process from initial inquiry through delivery, ensuring accuracy and timely fulfillment of customer orders.Data Entry & Record Keeping: Maintain detailed and organised records of client interactions, project updates, and account statuses using CRM software and internal databases.Scheduling & Coordination: Coordinate internal resources and liaise with production, logistics, and quality control teams to ensure projects are delivered on schedule and meet client specifications.Issue Resolution: Address client inquiries and resolve issues promptly, escalating matters to senior account managers when necessary to ensure customer satisfaction.Reporting: Prepare regular reports on account performance, order statuses, and client feedback, providing insights for continuous improvement in service delivery.Project Support: Assist in the development and implementation of project plans, ensuring all relevant stakeholders are informed and aligned.

As a Procurement and Supply Chain Assistant with Stock Controller responsibilities, some of my key activities included:Managing stock levels and inventory data.Creating purchase orders and ensuring timely delivery of goods.Liaising with suppliers to negotiate prices and terms of agreements.Collaborating with internal departments to determine purchasing needs.Evaluating and selecting the most appropriate products or services for the company.Implementing and maintaining e-procurement systems.Performing market research to stay updated on industry trends.Coordinating transportation and logistics.Ensuring compliance with company policies and procedures.Conducting inventory audits and reconciling any discrepancies.

Played a crucial role in providing exceptional customer service and driving sales within the contemporary fashion department of the store.Greeting and assisting customers: Welcoming customers to the store, helping them find the products they are looking for, offering styling advice, and providing a high level of customer service.Product knowledge: Having a deep understanding of the contemporary fashion brands and products carried by Selfridges, including knowledge of materials, sizing, and trends.Sales and upselling: Actively promoting products to customers, suggesting complementary items, and upselling to drive sales and maximize revenue.Merchandising: Keeping the department visually appealing and organised, ensuring that products are displayed effectively to attract customers.Stock management: Monitoring inventory levels, restocking merchandise, and assisting with stocktaking to ensure accurate stock levels.Processing transactions: Handling cash and card transactions, processing returns or exchanges, and maintaining accurate sales records.Customer assistance: Resolving customer queries or concerns, handling complaints professionally, and providing after-sales support as needed.

In a fast-paced environment, I handled the meticulous planning for a team of over 20 employees, ensuring efficient workflow and productivity. Additionally, I oversaw the management of the R&M contract, involving regular interactions with the council to address and resolve any fines or disputes.I provided guidance and support to apprentices, monitoring their progress and development within the company to ensure their success. Recognising my capabilities, I was asked to manage a larger team of 50 employees when our company secured a significant contract to service the Liverpool area.

Managed scheduling and NHS patient correspondence, maintaining an organised diary and overseeing administrative tasks for patients. I also upheld impeccable standards of cleanliness in the environment to ensure a welcoming atmosphere.I was then promoted to serve as the Social Media Manager, curating engaging content for various platforms to promote the practice. Developed press releases that garnered publicity in local newspapers, effectively increasing the business's visibility and reputation. The strategic use of social media and press releases led to a substantial influx of over 500 new patients to the practice.

As a music writer, I conducted interviews with bands and artists to generate essential content for the outlet. Cultivated strong relationships with musicians to produce engaging material. Operated under strict deadlines with little room for error.Crafted online content aimed at boosting click-through rates and driving traffic to the website. Additionally, I supported fashion shoots and contributed to fashion writing.

As the host of VIP lounges for major events such as boxing matches, tennis tournaments, and concerts, I catered to high-profile customers ranging from bank and airline directors to famous artists. Tailored each lounge to meet the specific needs and preferences of the clients, who often submitted detailed requests in advance.The demanding role involved working long hours, arriving early to set up the lounge before the clients' arrival and staying late to tidy up once they had left. Maintained a high level of professionalism at all times, regardless of the pressure or circumstances.

As the front-of-house staff, my role involved warmly welcoming and assisting customers with shopping at a meat and wine bar/shop. Earned the trust of the owners to independently manage evening shifts, overseeing all customer interactions and responsibilities for closing up at night.The intimate seating area featured a communal table, aimed at fostering social interactions among customers. I took on the role of hosting and facilitating conversations. Additionally, I was tasked with preparing and serving food to a discerning high-end clientele.