Stephanie Rhoades Email & Phone Number

Washington, District Of Columbia, United States

Arlington, Virginia, United States

I managed a team of Subject Matter Experts, successfully developing and deploying technical changes to improve station performance. I was responsible for documenting and driving change management by partnering with tech stakeholders and develop business requirement documents. I enjoy collaborating with counterparts in other functional areas (Safety, Quality, Learning) as well as the Operations Engineering team and Delivery Station teams to drive standardization and support network growth and scale.

Rome, Latium, Italy

I led the strategic goals of the team, through optimizing business processes by collaborating with C-suite teams, identifying areas of improvement, and measuring key performance indicators to achieve operational goals. I compiled timely and accurate project reports by examining quarterly financials and determining operating capacity to mitigate project risks for $14M portfolio. One of my main projects was the implementation of compliance benchmarks by deep diving all under the roof processes to maximize operations productivity to 95%.I loved managing a team of thirteen Process Experts across thirty EU Sort Center and Air Hubs by conducting performance evaluations, compensation reviews and hiring to maintain exceptional team environment.

Hannover, Lower Saxony, Germany

I led a team of Subject Matter Experts by developing seven team members to deliver over 100 tactical actions, saving the business ~$11M. I worked as the liaison between multiple technical partners (software development engineers, technical program managers) and operations stakeholders to ensure technical roadmap matches operational business requirements. One of my proudest accomplishments was implementing a COVID-19 Supply Chain topology to connect critical supplies for frontline associates by creating a benchmark standard for the process and working with procurement teams to increase efficiency by 90%.

Louisville, Kentucky Area

• Achieved consistently 4.5% above departmental throughput goals based on weekly target determined by senior operations managers.• Improved departmental effectiveness by supporting associates ability to achieve their optimal start times 16% above average.• Trained to perform Benchmark Audits monthly to monitor building's overall health in comparison with network standards (averaging 90%), interpret results, and present actionable items to senior team.

Supported the acquisition and onboarding of new clients through community outreach. Required to promptly log all data and collect classified information to deep dive trends.

Manage social media accounts, communicate with the Pittsburgh community about upcoming events, organize over 1,000 participants in a database, assist administration in organizing participant activities, work with children 8-18 to help teach life skills through the game of golf

Bsba, Global Management And Supply Chain Management

Activities and Societies: Kappa Delta Sorority, Women in Business

Education record

Activities and Societies: President of Student Council, National Honor Society, Varsity Softball

Italian Studies