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Analytical, highly adaptable technology champion/advocate and business professional with over 10 years leading and managing the successful design/implementation of high-performance IT solutions.• Project management professional with proven ability to apply a customer-centric approach to project management, ensuring that the project's goals are met.• IT Portfolio Manager with strong exposure in developing portfolio planning and prioritization frameworks which are both easy-to-use while mature enough to provide transparent controls and reporting.• Hands-on project manager with extensive experience in strategic planning, program management and governance, project management, demand management, resource planning, business assessment, process design, risk assessment and management, knowledge management, and financial analysis.• Technology consultant with vigorous passion to maximize the impact and enhance the customer experience by streamlining processes & integrating tools.• Track record of success leading and managing international cross-functional teams in delivering mission-critical solutions to improve the effectiveness of the organization’s core business processes and ensuring product performance success based on metrics set from in-depth customer needs analyses. • Trusted client partner through development of strong business relationships, with emphasis on integrity, respect, honesty and accountability.Strengths:Thought Leadership, Visioning & Strategic Planning, Enterprise Program/Portfolio/Project Management, Agile & Waterfall Methodologies, Resource, Requirement & Demand Management, Change & Risk Management, Executive Dashboarding, Testing & Operations Management, Risk Assessment, Quality Assurance, User Acceptance Testing,Global Implementation and Rollout, PMI Best Practices, Six Sigma and ITIL Foundation.
The N Companies
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It DirectorThe N Companies Jun 2017 - PresentAlpharetta, Georgia
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Principal - Systems Project ManagerAt&T Sep 2014 - Dec 2016Greater Atlanta AreaCoordinate between multiple entities and departments for delivery of improvements and enhanced features by using emerging technologies to enhance customer experience in the Digital Life platform. -
Data / Technical Support AnalystApplus Technologies Jan 2014 - Sep 2014Greater Atlanta AreaIT/IS Network Administrator and business data analyst to meet mandated criteria for State of Georgia contract with the Georgia Vehicle Emissions Inspection and Maintenance (I/M) program -
Data & Technical Services Mgr.Georgia'S Clean Air Force May 2012 - Sep 2014Georgia'S Clean Air ForceData mining and analysis of relational databases, coordinating software and hardware testing initiatives with emission testing stations, emission equipment manufacturers and the State of Georgia. Critical team member in emissions analyzer software specification development, scope and usability following Acceptance Testing Protocols (ATP). Troubleshoot equipment and software issues. Manage IT and hardware projects between program, State of GA and Equipment Manufacturers. Train users as needed with software & hardware. Introduce colleagues and clients to existing and emerging technologies to increase presence, efficiency and productivity. Prepare annual updates to vehicle lookup table, define parameters and ensure accuracy. Address data requests and inquiries regarding web-based application functionality. Provide assistance to State EPD on an as needed basis. Led project for in-house staff in using CRM software (Salesforce.com) to better communicate, coordinate and track with stations, motorists and client. Assist in-office staff with technical issues, reporting and data entry.
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Business / Systems AnalystThe Bartech Group May 2012 - Dec 2013Assigned to client (Verizon Business) requiring an in-house IT/IS specialist and business data analyst to meet mandated criteria for State of Georgia contract with the Georgia Vehicle Emissions Inspection and Maintenance (I/M) program -
Network Engineer (Contract)United Technology Group Dec 2011 - Feb 2012Providing superior service to clients calling in for desktop, network, or server support to UTG’s Technical Assistance Center (TAC) and responding to Emergency alerts (server based) on Monitoring, 24/7 and Ad Hoc contracts. -
Network Engineer (Systems Admin Ii)Bluewave Computing Jul 2007 - Oct 2011Smyrna GaAs a team member with a group of Engineers, we maintained network infrastructure for range of clientele with offices in the Greater Atlanta Area and users around the world.Completed these tasks in the following manner: Providing high quality support to clients calling in for desktop, network, or server support to Bluewave’s Network Operation Center (NOC) and responding to Emergency alerts (server based) on Monitoring, 24/7 and Ad Hoc contracts. Dedicated Engineer to a contracted client providing analytics, desktop support, server and network maintenance, Microsoft Exchange / Active Directory, network security, Payment Card Industry Data Security Standards (PCI DSS), system setup, file integrity, anti-virus, program testing, software training, remote access via VPN, SMTP messaging and backups. Also, participate as consultant to client for strategic planning for IT expenditures, security assessment, training, hardware disposal and selection of software for integrating design, sales, marketing, accounting and customer service departments within a multiple OS and platform environment. Participate as Team Member in supporting approximately 90 client environments (domestic and international), fulfilling new client asset management, Preventative Maintenance Inspections, office moves, on site projects, filling in at other clients for Dedicated contracted shifts and vendor training when new software / hardware is being tested and/or introduced. Assist client technical contacts in promoting forward thinking for systems management, interdepartmental software upgrade / integration and internal department / external vendor assimilation of production, invoice and billing services and customer relations. -
Support SpecialistMorris Hardwick Schneider Feb 2006 - May 2007Supported office staff in 7 states both over the phone and on site for software training, troubleshooting and developing custom documents / reports for legal software -- critical team member in training and rolled out of several applications for Check21 authentication to prevent bank account fraud.I was responsible for: Analyzing business needs for rolling out new software program(s), configuring for network and related troubleshooting Direct support contact to 500+ end users in eight states Primary in-house contact for banking applications to end users and Accounting Primary in-house contact for document imaging and interoffice scans of legal files Create / Test / Update custom documents in ProDesign Coordinate with MHS Corporate Trainer and contract vendors for training and upgrades to the offices Ensure backups of servers for database integrity -
Post Closing Paralegal / It Support / AccountingGanek Wright & Dobkin Feb 2003 - Feb 2006Maintain, update & backup workstations / servers for Firm - overall administrator for SoftPro - create / test custom documents - designed OCR and barcode templates for scanning - processed invoices and shipping manifests - ledger maintenance in ProTrust - organize and submit payroll timesheets to Controller - Enter and process biweekly Accounts Payable transactions
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CounselorDede Wallace Institute Sep 1992 - May 1997This was a wilderness program for adjudicated youth that was based on returning the youth to their families or on their own once 18 yrs old. We used Reality Therapy techniques in a group environment of 10 with 2 counselors - also, we would go on exploring trips (canoeing, rock climbing, spelunking, etc.) that the boys would plan to further develop their leadership and individual skill sets. I held several positions here starting as a Teacher/Counselor, then a Senior Counselor, finally a Family Liaison Counselor.
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Camp StaffPhilmont Scout Ranch - Boy Scouts Of America Jun 1988 - Aug 1992Cimarron, NmFive summer seasons overall at Philmont - truly a special place where one learns a tremendous amount about themselves and others in a high adventure environment.4 seasons in the Ranger Department - 2 as a Ranger, another 2 as a Training Ranger. (instructing others in high adventure backpacking and camping skills)1 season as the Camp Director at Sawmill - (30.06 rifle shooting with steel silhouettes) - Hands Down, the BEST porch view of the ranch!
Steve Rhoades Skills
Steve Rhoades Education Details
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North Georgia CollegeSociology And Psychology -
Pacelli High SchoolHs Graduate
Frequently Asked Questions about Steve Rhoades
What company does Steve Rhoades work for?
Steve Rhoades works for The N Companies
What is Steve Rhoades's role at the current company?
Steve Rhoades's current role is IT Director.
What is Steve Rhoades's email address?
Steve Rhoades's email address is st****@****ero.net
What is Steve Rhoades's direct phone number?
Steve Rhoades's direct phone number is +167847*****
What schools did Steve Rhoades attend?
Steve Rhoades attended North Georgia College, Pacelli High School.
What are some of Steve Rhoades's interests?
Steve Rhoades has interest in Exercise, Sweepstakes, Home Improvement, Reading, Gourmet Cooking, Sports, Golf, Home Decoration, Cooking, Electronics.
What skills is Steve Rhoades known for?
Steve Rhoades has skills like Microsoft Exchange, Active Directory, Integration, Troubleshooting, Security, Leadership, Vpn, Operating Systems, Information Technology, Sql, Windows Server, Network Security.
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