Rhoda Otesile Email & Phone Number

Alberta, Canada

Alberta, Canada

Alberta, Canada

Nigeria

• Supervised the customer service desk, ensuring excellent service delivery.• Directly supervised the branch tellers.• Maintained proper cash management processes.• Prepared work schedules.• Accessed the vault, ensured the correct cash balance in the vault, and oversaw shipments of cash to and from the cash movement unit.• Ensured maximum uptime of the branch ATMs by loading machine with ATM fit notes and regular monitoring of the cash levels as well as general functionality of the machine.• Provided immediate resolution of all ATM challenges during on and off working hours.• Maintained proper queue management and crowd control in the banking hall.• Kept custody of the vault keys.• Communicated the bank’s vision, goals and objectives and ensured alignment of unit’s goals and activities.• Provided guidance and leadership to subordinate teams to ensure effective execution of the department’s activities.• Conducted periodic unit meetings to establish and communicate targets and work plans.

Lagos, Nigeria

• Attended to customer requests and complaints.• Answered calls on customer account enquiries.• Resolved complaints concerning customer accounts.• Assisted customers to confirm account status,• Gave customers accurate information for various banking services.• Assisted customers to replace lost or stole credit and debit cards.• Onboarding of customers to all alternate banking channels.• Ensured accurate processing of all customer service desk transactions and maintain an accurate record of all activities and transactions.• Built and consolidated pleasant relationship with the customers and maintained good disposition towards all customers to ensure the Bank retains the necessary accounts.• Prepared agreed activity and performance reports on a timely basis.• Gave accurate information required for the provision of banking services such as accounts opening, e- channels and savings plans to customers.• Anchored bi-weekly knowledge sharing sessions.• Filed documents and correspondence appropriately.• Performed other duties as assigned by my supervisor.

Ibadan

• Attended to customers' inquiries about service and product types.• Confirmed information required for the provision of leasing and hiring services as they related to new account set up and repayment schedule of customers.• Assisted customers with replacing lost or stolen Articles.• Assisted customers to confirm account status.• Resolved complaints concerning customers' instalment accounts.• Trained staff on their job duties and company procedures.• Ensured proper record keeping and filing.• Maintained work schedules and procedures.

Cip

Master'S Degree, Electrical And Electronics Engineering

Bachelor'S Degree, Physics And Solar Energy