Rhona Freeman Email & Phone Number

Portsmouth, England, United Kingdom

London Area, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Various London

Initially bought in as a Contract Manager for MCPS but have become a floating Manager to support the embedding of new contracts into the newly formed department. Managing KPI's and SLA's and ensuring governance documentation is in place. Conducting and training colleagues on contract auditing processes. Attending performance meetings and implementing.

Reading, United Kingdom

• Providing leadership and marketing planning to Landlord TAP steering group and representing Thames Water at Landlord TAP board meetings. Responsible for building and maintaining relationships with all stakeholders..
• Utilises collaboration skills cross internal departments and water companies in England and Wales
• Frequently represents the Thames Water brand at landlord and invesment events
• Developed markeing strategy for both Landlord TAP and segments of Thames Water
• Creation and delivery of marketing and employee advacacy plan
• Representitive as Landlord TAP ‘Voice of the Industry’ for the move home sector at Landlord forums

Gravesend

• Duties:
• Providing supervision, leadership and motivation to employees in order to maintain performance and achieve set targets and KPIs.
• Recruiting new team members as well as monitoring staff training requirements on an ongoing basis to ensure optimum team performance. Includes interviewing and reviewing CVs.
• Ensuring the provision of adequate training making sure training sessions are engaging, interactive and geared towards the fundamentals of the business.
• Facilitating and delivering workshops on telesales best practice and also to update staff on changes in legislation.
• Co-ordinating and developing Live Chat as well as taking ownership of follow up templates delivered by Live Chat, email, SMS and post.

London Based

• Duties:
• Accountability for the day to day operations of the department including achieving sales targets and KPIs against a £2.7 Million yearly telemarketing budget.
• Recognised as the focal point for any escalations from the Acquisition and Customer Services department regarding outsourced telemarketing agencies.
• Liaising with outsourced partners with between 150 and 300 FTE and striving to build excellent relationships with the aim of improving the proposition of the company within the market.
• Micromanaging telemarketing agencies as well as the internal Marketing department and Customer Services centre. Relationship and contract management.
• Executing various customer experience initiatives including creating NPS, 1st call resolution scores as well as CSAT surveys.

Bucks

Responsible for incentive and loyalty creation across the IHG corporate bookings platform for EMEA.

Northampton, United Kingdom

• Responsible for a £12 Million annual direct mail acquisition budget as well as ensuring that business controls are maintained regarding the direct mail process.
• Executing recruitment strategies for consumer segments and integrating these into direct mail channels.
• Strategising bespoke solutions to promote acquisitions and implement business plans.
• Engaging with business stakeholders to support them in defining shape the Direct Marketing strategy.

Cambridgeshire

• Duties:
• Creating effective post-marketing and CRM strategies through close interaction with Brand Management.
• Leading the execution and performance of marketing campaigns to support company sales teams.
• Managing and developing 230+ staff including an Office Manager, 7 Supervisors and 7 supervisors and 230 remote telesales team.

Neath

• Duties:
• Providing consultancy, knowledge, direction, business planning, strategy, tendering and account management to a new business start up.
• Managing the Marketing Mix, creating Marketing operations and managing 300 telesales staff and 10 office staff.

Trevor is a great guy and I had many unusual but good experiences at Datapro

Ran credit card billing and operator supply to call centre related services

Copyright Law In The Music Business, Pass

Purchasing, Procurement/Acquisitions And Contracts Management, Pass

Activities and Societies: WCC Member. Certificate number 270820010

Level 7 Diploma In Strategic Management And Leadership, Tba

Master Of Business Administration - Mba

year 1

Post Grad, Marketing Higher Level

Activities and Societies: Member of Chartered Institute of Marketing studying for Chartered Marketer Status

Yes, Business, 2:1

BA Hons Business Studies

Hnc, Business Administration And Management, General, Pass