Rhonda Bailey Email and Phone Number

Coach and mentor associates to ensure key performance indicators are met in outbound processingDEI hiring / training / retention program; 3 associates promoted to supervisor, 24 temporaries converted to associatesHighest performing DC in network in shrink and exceptions with less than 1% variance through continuous training on proper picking procedures and fast cycle count response timesHighest performing DC in network increasing module UPH from 252 to 345 – the biggest 1-year increaseLowered turnover rate to 15%Lowest accident frequency in network for 5 consecutive yearsRegularly involved in across-network work groups for development and implementation of Train-the-Trainer, Internal Customer Service, Supervisor Development, Associate DevelopmentUse of Kronos, LM and WM systemsStrong verbal and written communication, organizational and time management skills. Creative strategic thinkerUses discretion, creative problem solving and independent judgmentTakes proactive role concerning Human Resources policies and procedures. Excellent conflict resolution skillsRecognized by senior leadership team as High Potential Supervisor for next level mentoringInitiatives – Improved Shipping Exceptions, Improved Non-Convey Performance, Developed Sustainable Cleaning Program, Led Sustainable Flow Rack Repair, Created Supervisor Meeting/Break Room“Bring Your Big” Award winner – Company-wide Excellence Award

Provided leadership to logistics training program and oversight of day-to-day operations and future expansionAdjusted original program format as appropriate for continuous improvement to better fit host site needs and industry job requirements; to better prepare interns for successful long-term employment in logisticsCreated a culture of high expectations for performance, personal & professional growth and independence in internsDeveloped a holistic approach to job training, recognizing that success at work requires that all aspects of an intern’s life are supported. Addressed core problem, not the symptoms. Actively sought and applied creative approachesProvided job development and oversight of job coaching staffMet regularly with DSW to build and nurture partnership5 consecutive years achieved 100% Job Placement - full time with benefits & $17 per hour, 82% Retention RateMarketed program through presentations to professional logistics and business groups, referral sources and county agencies; wrote and developed marketing materials

Wrote Individual Habitation Plans, Behavior Support Plans and programs and individuals’ assessments and reportsMonitored and reviewed consumers’ behavior dataOversight of consumers’ care, ensured compliance of consumer rights; investigated allegations of abuse/neglectChaired staff meetings, IHP meetings, admissions and discharge meetingsServed as member of the team approving use of mood-altering medicationsManaged and trained staff of 8 and issued disciplinary action as needed

Record number of job placements for at-risk youth within the first month managing the programImproved job training opportunities for youth by more precisely matching youth interests to potential employersDeveloped a broad and diverse employer base in which to place youth for job trainingSought out community funds to cover initial costs for homeless youth’s housing and other necessitiesCounseled youth - anger-management, physical and sexual abuse, substance abuse, family dynamics, criminal behaviors and consequences, pregnancy, parentingTransformed and taught life skills classes from dry classroom instruction to dynamic training in the real world of work

Conceived, developed, grew and maintained the leading and only vocational rehabilitation presence in countyConsistently received highest number of referrals than any other service provider in county through extensive networking and the community’s awareness of quality servicesHighest average number of consumer job placements within the agencyCreated innovative job coaching strategies tailored to consumers’ personality, disability and job requirementsRegularly exceeded budgeted programmatic income expectationsHoned strong intake interviewing skills, enhancing the ability to assess participants’ aptitude, skills and barriers bolstering consumer success due to better matches for consumers in tailored job placementsCreatively used various job sources to place consumersCoached consumers in professional behavior through role modeling, improving consumers’ confidence

Supervised 30 staff members - Created first agency training program for staff of volunteersAdministered annual budget in government emergency funds - Planned / executed county fund raisersRepresented and marketed the agency through frequent public speaking appearancesRestructured and expanded the emergency services program toward sustainable and specific useBuilt a network of businesses in the community at large and broadened outreach from emergency needs