Rhonda Cloud Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

United States

Round Rock, TX

Responsible for developing a productive, highly motivated team of collections representatives through consistent mentoring and coachingSet personal and team targets to ensure collection goals were met as well as planned and prioritized activities to achieve improved resultsUpdated productivity on a daily, monthly and yearly basis utilizing various software.

Round Rock, TX

Assisted in the oversight and training of CRS Team to ensure productivity and compliance with federal guidelinesActed as service point of contact in absence of TL by assisting team with questions regarding policy and procedure, assigning duties, as well as handling escalated calls from internal and external borrowers through direct counseling to help.

Round Rock, TX

Work directly with borrowers and collection teams on escalated accounts regarding responsible and affordable payment optionsActively worked with internal and external borrowers though direct counseling to provide solutions to repayment needsProvided detailed analysis of borrowers financial situations and made recommendations with approvalCommunicated with.

Round Rock, TX

Responsible for negotiating repayment plans for delinquent accounts while abiding by FFELP Federal Regulations, Policies, Procedures, Laws, and RegulationsReviewed financial status to determine appropriate repayment option Consistently meet and exceeded goals on a monthly/yearly basisImplemented extensive skip search research in order to locate borrowers.