Train and led the CMD team and manage the Customer Master Better Health Vitamins, Minerals, and Supplements BHVMS) division mailbox Subject Matter Expert (SME) and initial point of contact for all Customer Master data BHVMS Assisted my manager in creating/maintaining the first Standard Operating Procedures for CMD Team BHVMSCreated Month-end and quarterly, monthly audit, exception, business, and validation reports.Experienced SAP user, Knowledge of B2B Salesforce SAP Quality environment tested as needed for Customer Master, assisted with onboarding Customer Hierarchy for Trade Fund ManagementOur team assisted the Master Master team in a project updating materials in SAP daily and communicated with the Master Master team Manager regarding our team's progress.

SAP Customer Master data management Subject matter expert for all Customer Master data for North America Wholesale.Maintain all new/changed data for customers.Support customer master data processes globally.Maintain and support customer hierarchy data for new and refreshed data.Maintain all OTC owned SAP tables.Support monthly audits of Customer Master, including fields that can cause costly transaction errors.Maintain pricing conditions for Account Services.B2B customer master data supportNetsend support

Monitor domestic and international orders, including confirmation, allocation, and shippingManage discrepancies in units, size scale, lot/model to resolve issues proactivelySeasonal reporting to customersIDS reporting Metrics reporting Managed data by using Showcase to modify AS400 queries

Managed accounts across all merchandise divisionsCoordinate inbound and outbound shipments to meet delivery requirements with vendorsWritten and verbal communication to confirm orders with factories for status of additional requested documentation for customersManage Global Drop Ship database, status of shipments.Update reports, forecasting, customer status, fillrate, metrics Lead calls, meetings when needed to manage accounts to expedite the documentation, approval process and to resolve any GDS issues.Created commercial invoices, and ensured product reflects proper HTS classification for customs clearance Issued the customer invoice to meet financial forecastsImplemented chargeback process for GDS

Tracked International Drop Ship for Men’s Wholesale division Managed daily incoming EDI alerts to prepare necessary documentation, following custom compliance guidelinesDaily follow-up with customers, approval of initial or final documentationDaily follow-up with factories for status of additional requested documentation for customersManage IDS database, updating status of shipments.Audit and document BAX Global invoices for paymentParticipate /lead weekly calls with BAX Global to manage transportation program

Coordinate Sea/Air shipments with tanneries, customs brokers and freight forwarders in South America, Asia and domestically Prepare necessary reports and documents for broker’s customers and internal company managersManaged Accounts ReceivableCode and Post Accounts PayableTrack in-transit both shipments Purchase inventory for office and Showtime showroom