Operations/Staff ManagementOversaw all aspects of staff management from entry level to professional level associates.• Maintained full operations accountability, managing up to 60 staff members.• Effectively directed staff selection, training and performance evaluations.• Attained management goals, despite critical deadlines requiring critical accuracy.Corporate TrainerAided in the development and delivery of process and motivational training for entry level to senior level associates.• Directed training for a 550 person division throughout three regions (Atlanta, New York and Los Angeles) while prudently managing a 100K annual training budget.• Key responsibility for the implementation of Total Quality Management company-wide.• Devised and directed an Ergonomics Team which resulted in a 96% decrease in workers' compensations cases.