Rhonda Williams Email and Phone Number
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I merge strategic vision with execution, leading customer onboarding and project delivery from start to finish, ensuring objectives are met within the agreed scope, schedule, and budget. With a solid background in project management, I bring valuable experience and a commitment to excellence in every endeavor. I align team efforts with stakeholder expectations, excelling in project planning, risk management, and stakeholder engagement. By collaborating effectively with Sales, IT, Legal, and Support teams, I achieve project goals and enhance client satisfaction. My approach to project management includes analyzing data to solve complex issues and deliver business value, driving success for both the organization and its customers.★ EXPERTISE ★■ Team Leadership■ Strategic Planning & Execution■ Financial Services ■ Implementation / On-boarding / Project Management / Program Management■ Project Planning / Roadmap■ Statements of Work (SOW)■ Testing & Quality Assurance (QA)■ Communication■ Presentation■ Verbal & Written Communication■ Key Account Management / Portfolio Management ■ Multi-Site Management■ Generating Revenue & Driving Profitability■ Sales & Marketing■ Relationship Building■ Engagement■ Decision Making & Negotiations■ Cross-Functional Collaboration■ Customer Satisfaction / Customer Retention■ Process Improvement■ Problem Solving■ Time Management■ Risk Management■ Resource Management■ Operations Management■ Training & Development / Coaching■ Cost Control / Budgets / Forecasting■ Salesforce■ SharePoint■ Smartsheet■ Workfront■ ServiceNow■ Qualtrics■ Miro■ Microsoft Access, Excel, PowerPoint, WordRecruiters, hiring managers, and HR specialists, connect with me to gain access to my network!================================LION - LinkedIn Open Networker - Invitations to Connect Welcome!================================
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Contact RepresentativeInternal Revenue ServiceAurora, Co, Us -
Client Integration SpecialistU.S. Bank Jan 2023 - Oct 2023Denver, Colorado, United StatesOn the Commercial Team at U.S. Bank, I led multiple projects for bank systems and product integration, acting as the primary liaison between clients and internal teams to ensure timely setups on mobile and web platforms. My role encompassed the onboarding of new and existing clients, closely monitoring milestones and process flows, and ensuring the successful delivery of Treasury Management products and services in line with Service Level Agreements (SLAs). A crucial aspect of my job was facilitating cross-functional collaborations among VP/Director-level Sales Managers, Relationship Managers, Information Technology, Specialized Operations teams, and directly with clients' financial stakeholders, such as Accountants, Investment Managers, Finance Directors, and CFOs, to achieve project objectives. Additionally, I was committed to maintaining a strong focus on quality and product functionality, ensuring that all products and services met the highest standards. -
Program Manager - U.S. Commercial StrategyMedtronic Jan 2022 - Dec 2022RemoteIn this role, I facilitated the development, implementation, & administration of program/system guidelines & procedures, & led strategic alignment of cross-functional projects with organizational & business objectives to drive targeted outcomes. Here I created, communicated, & executed project management plans, managing resources, progress tracking, streamlining tasks, and workflows for two biannual Virtual Road Shows, engaging 90+ worksteam leaders and teams, drawing over 1,000 attendees to highlight the U.S. Market team’s value to Operating Unit partners & improve patient & customer experiences. I managed Legal & Compliance approvals for Virtual Road Shows, ensuring all content met regulatory standards while supervising the communication & engagement strategy, & the setup, testing, & launch of the registration site. I also gathered & compiled information for reports to provide insights & support decision making processes, and delivered technical support, including documentation, data extraction, data review, & tracking of data/action items to support project management & compliance with regulatory standards. -
Engagement Manager / Project ManagerModivcare Jun 2021 - Oct 2021Denver, Colorado, United StatesHere, I was the primary decision-maker in creating ramp-up plans and schedules that satisfied insurers. In this role, I directed and managed multiple complex projects, with a primary focus on facilitating non-emergency medical transportation to improve patient care access while ensuring on-time project delivery and adherence to scope. I collaborated with insurers, including Blue Cross Blue Shield, United Health Care, and Humana, to optimize transportation services, while also managing the network development initiative and leading the GoDigital project for transportation providers. I also initiated process improvements by establishing best practices and adhering to project management methodology and promoted cross-departmental coordination by partnering with Sales, Accounts Management, IT, Legal, project teams, functional Heads, SMEs, and local operations to align timelines, resources, and scope, ensuring successful, on-budget, on-schedule projects. Additionally, I fostered effective communication through leadership in kickoff and regular meetings, team tag-ups, client calls, SOW approvals, project status updates, and RAID reviews, using Smartsheet and ServiceNow for planning, tracking, and reporting. -
Implementation ConsultantEmpower Retirement Jun 2019 - Jun 2021Greenwood Village, Colorado, United StatesIn this role, I led the timely onboarding of Traditional, Safe Harbor, and Automatic Enrollment 401(k) and 403(b) Defined Contribution Plans, 45-60 days for startups and 75-90 days for conversions, ensuring compliance with Plan Document and ERISA requirements. I directed the successful implementation of a $7M asset transfer Plan, including member onboarding, technical configuration, payroll integration, conflict resolution, change control, risk mitigation, and stakeholder coordination for asset transfer and investment. I also achieved outstanding client satisfaction with an average score of 9.83/10 and maintained a high-quality assurance rating of 98.63/100, while cultivating stakeholder relationships with Plan Sponsors, Financial Advisors, and TPAs through kickoff and weekly meetings, delivering updates, tracking action items, and managing data, research, and reporting using Salesforce and MS Access. While at Empower, I collaborated cross-functionally with Sales, Relationship Management, and Implementations to create and execute processes for specific integrated outcomes, while also improving data quality through process design changes. I also conducted thorough client portal / system testing and delivered comprehensive training and demonstrations upon setup completion. -
Client Relationship ManagerAmynta Finance Co 2015 - 2019Greater Denver AreaHere, I built relationships and served as primary contact for a portfolio of agent partners. I developed and executed strategic plans to increase product adoption and partner engagement, while managing multiple priorities and deadlines in a rapidly changing environment. In this position, I worked closely with leadership, sales, and various internal teams to improve agent satisfaction and address a wide range of daily requests, ranging from straightforward to intricate. I consulted and guided agents on sales and growth activities and served as a point of escalation to solve pressing client issues. I was selected to coordinate and execute onboarding activities, leading the transition of new agents. As a trusted advisor, I provided agents with ongoing support, training, and technical assistance through onsite visits, telephone, email, Zoom, and traveling to the client's location. ◆ Produced an additional $1.5M in annual administrative revenue by increasing sales of agent account 15%.◆ Supported $4M Visa Prepaid rewards and incentive program by collaborating with sales team and sending weekly funding files to third party vendor as needed.◆ Supported 20 agencies in selling products and services throughout the U.S.◆ Represented over 200 different products and services.◆ Served as point person for company’s loan process, working with agents and internal teams to meet critical deadlines.
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Banking Officer / Operations SupervisorFirstbank 2013 - 2015Denver, CoIn this role, I developed and maintained relationships with consumer and commercial customers, underwrote complex loan applications, cross-sold bank products, and ensured the execution of day-to-day operational goals and process improvements. Each day, I managed risk (i.e. credit, market, operational, compliance risk, etc), resolved escalated customer issues, and conducted necessary internal investigations to bring issues to a firm conclusion. Here, I was afforded opportunities to use my excellent communication skills to present findings to upper management and exercise sound negotiation and decision making skills. I enjoyed partnering with Merchant Card Services to demonstrate how the bank's products could help a merchant's business run smoothly and streamline the payment process. Additionally, I developed and implemented budgets and ensured branches complied with bank rules, procedures, and regulatory requirements including BSA, USA Patriot Act, OFAC, and other AML laws. ◆ Managed 15-20 customer relationships, four direct reports, and 40-member staff while directing daily branch functions (teller line, new accounts, and bookkeeping departments). ◆ Groomed high-performing team; sourced, hired and coached staff members, conducting performance reviews and disciplinary actions to maximize overall success.
Rhonda Williams Skills
Rhonda Williams Education Details
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Human Resources Management -
Biology, General
Frequently Asked Questions about Rhonda Williams
What company does Rhonda Williams work for?
Rhonda Williams works for Internal Revenue Service
What is Rhonda Williams's role at the current company?
Rhonda Williams's current role is Contact Representative.
What is Rhonda Williams's email address?
Rhonda Williams's email address is rh****@****nic.com
What schools did Rhonda Williams attend?
Rhonda Williams attended Webster University, Colorado State University.
What skills is Rhonda Williams known for?
Rhonda Williams has skills like Customer Satisfaction, Cross Functional Team Leadership, Process Improvement, Sales Management, Forecasting, Customer Retention, Sales, Business Planning, Sales Process, Sales Operations, Negotiation, Product Development.
Who are Rhonda Williams's colleagues?
Rhonda Williams's colleagues are Barbara Mimms, Cas Sorensen, Jace Bruce, Yolanda Burrell, Nate Rawlings, Melissa R., Heather Fleming.
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Rhonda Williams
Specializing Provider Network Development For Major Health Insurance Companies To Include: Medicare, Medicaid, Tricare, Workers Comp, Commercial, Exchange Programs, Along With Specialized Entities Like Tailored Plans.St Augustine, Fl
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