Rhonda Jarrell

Rhonda Jarrell Email and Phone Number

Arbitrator | Mediator | Facilitator | Strategy | CE | Global Mgmt: Co.Org Initiatives, 3rd Party, Acct/Svc Delivery, Prog/Proj, Training, Comms, Business Intelligence, User Group, Ops | Product Development | Enablement| @ Civil Communications & Conversations
Rhonda Jarrell's Location
Austin, Texas Metropolitan Area, United States, United States
About Rhonda Jarrell

Contact: CST - Greater Austin Metropolitan Area > 512-423-6098Servant Leader driven by empathy & connection: authentic, adaptable, flexible, with courage, grit, and strategic agility along with valued relationships. Confidant, Trusted Advisor, Liaison and Change Agent. A winning culture does not simply exist; it exists because quite simply, people create it.Impartial: Mediator, Moderator, and FacilitatorA significant portion of my career is spent blazing paths in unfamiliar and varied environments typically in a new undefined role. After negotiating my first job in a doctors office at the age of 10, versatility is evident in the roles and industries experienced - each contributing to a more seasoned and well rounded view with strategic agility and transferable skills. I have a proven track record along with many accumulated relationships. Execution experience ranges from small localized projects to global multidepartment, multi vendor with a $41M contract value originating from small locally owned businesses to Fortune 10 companies. Where:B2B, B2C, & B2B2C within Technology-Managed & Professional Services, Manufacturing, Wholesale Distribution, Commercial Retail, Commercial Property Management, Oil & Gas, and Healthcare. What: Roles & Responsibilities in the areas of: Leadership, Strategy, Company Initiatives, Stakeholder Management, Multi-level Communications, Relationship Management, Partner/Vendor/Supplier Management, Account Management, Service Delivery Management, Customer Experience and Success, Business Intelligence, Operations, Product Development, Intellectual Property, Enablement (Sales & Delivery), User Group, UX/UD, Sales, Accounting & Admin Activities.How: Strength Finders Top 5 Strengths: Empathy, Connectedness, Strategic, Developer, ArrangerMyers Briggs: ESTP/ISTP, DISC: High D, S and C (unusual profile) Accountable, Adaptable, Authentic, Coachable, Collaborative, Compelling Presentations, Critical Thinking, Cross-functional, Disciplined, Emotionally Intelligent, Grit, Inclusive, Integrity, Problem Solving, Process Optimization, Results Driven, Servant Leadership, Strategic with Strategic Agility, Transparent and Trusted.Credentials:Arbitrator and MediatorCertified: Agile Scrum Master and Product Owner (SMC & CSPO), ITIL Foundations, PMC – Product Management & Marketing Foundation & Focus, Lean Six Sigma Green BeltTrained: Scaling Up Performance Platform – Gazelles, Value Proposition Design, AWS Cloud Practitioner, PMI Project Management (expired)

Rhonda Jarrell's Current Company Details
Civil Communications & Conversations

Civil Communications & Conversations

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Arbitrator | Mediator | Facilitator | Strategy | CE | Global Mgmt: Co.Org Initiatives, 3rd Party, Acct/Svc Delivery, Prog/Proj, Training, Comms, Business Intelligence, User Group, Ops | Product Development | Enablement|
Rhonda Jarrell Work Experience Details
  • Civil Communications & Conversations
    Founder
    Civil Communications & Conversations Aug 2023 - Present
    Services: Arbitrator, Mediator, Facilitator, Consultant & Trainer• Public Arbitration & Mediation: serving Texas residents in Civil Matters• Private Alternative Dispute Resolution: serving US based companies• Consulting: Company Culture, Communications, Conflict Prevention, and Delivery Services (Professional, Managed, and Partner)• Training: Communication, Conflict Prevention, Conflict Management, Alternative Dispute Resolution, and custom content
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  • Dell Technologies
    Managed Services Enablement - Business Performance & Commercial Effectiveness (Global)
    Dell Technologies Nov 2021 - Aug 2023
    Round Rock, Texas, Us
    Business Performance is a direct reflection of Commercial Effectiveness. The Commercial Effectiveness differentiator is a focus on trust in relationships and an openness to "why".Managed Relationships and Multi-level CommunicationsCustomer Experience:On behalf of Managed Services (Infrastructure & Device) designed, vetted & launched a global customer experience framework capturing the voice of the customer & Dell. Scalability across multiple lines of deployment business with the ability to extend into Partner Management for the duration of the customer lifecycle. Impact: 80-100% response rate, cross-functional transparency, reduced redundancy, increased tangible feedback and improved relationships both internally and externally.Data Strategy:Design, Implement and Operationalize the ability to report key customer experience KPIs for Managed Services.Partner Operations Strategy: Ensure services were positioned for failover/bursting success, drive quality and governance, position the ecosystem to work well cross-functionally on complex contracts.
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  • Dell Technologies
    Global Partner Manager - Managed Services
    Dell Technologies May 2018 - Nov 2021
    Round Rock, Texas, Us
    Strategy & Management: rebuilt the Vendor/Partner ecosystem for Managed Services to return to market with a failover/bursting support structure. Foundational maturity achieved within 1 year. Drove strategy and lead a team to grow the vendor service delivery population from 12 to 250 Globally with contracts, Rate Cards, classification of Primary and Secondary competencies, Business Reviews, Business Development intake with an internal Service Delivery feedback loop of satisfaction surveys to drive harmony within Partner Delivery services, Service Delivery, Sales and Partner Management.• Go to Market Program Management: offer development of Life Cycle Hub pilot• Improvement: Consolidated Partner Management efforts to leverage the purchase power of Dell, built a culture of transparency and collaboration with cross-functional lines of business• Management: Escalation, Stakeholder, Relationship (Internal and External), and Multi-level CommunicationsChange Agent: - e2e Journey Mapping for optimal outcomes: customer experience & internal operations - Map complexity, create simplicity internally and within client experience - Exceeded all KPI’s, >10 Game Changers and 3 standardizations
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  • Allclear Id
    Program Manager - Client Services
    Allclear Id Nov 2015 - Sep 2017
    Austin, Texas, Us
    *9/2017 - 5/2018: Contractor ------- 11/2015 - 9/2017: Full TimeAward: Difference Maker • Company Initiative: successfully achieved quarterly company initiative goals with tangible results aligned with Gazelles Company Rock Planning & Rock Owner framework• Go to Market: new service creation  productization  implementation• Service Delivery: (multi-million $ portfolio) KPIs, team collaboration, training, intellectual property• Managed: Multi-level Communications, Project Management and Intern teams, dotted line for Service Delivery Consultants Key Accomplishments: Client Experience Design: Streamlined client materials (IP), designed and developed internal web presence in Confluence including JIRA data – shared and adopted by other departments. Owned company strategic initiatives spanning cross-functional teams company wide. Implemented SalesForce Dashboards with KPIs and Client Services Training from the individual to leadership levels. Productized new services based on client feedback, Client Journey Mapping & Design Thinking. Reduced consultant’s administrative burden by 30%, removed obstacles, drove initiative that evolved silo delivery teams to a cohesive delivery team winning the clients hearts and minds. Operations activities: included but not limited toCustomer Experience Design (CX), Cross-functional collaboration, Ops Reviews, service delivery retrospectives, company annual & quarterly planning with retrospectives. All Hands updates for Company Rocks/Client Services, project management & KPI reporting, team newsletter, change control, team building, third party training, internal open house showcasing deliverable(s) from company rocks.
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  • Dell
    Global Alliance Manager - Cloud Services (Partner & Client Delivery Management)
    Dell Oct 2013 - Nov 2015
    Round Rock, Texas, Us
    Award: 1 Everyday Hero – “outstanding example in consistently demonstrating the core customer centric behaviors of Ownership, Collaboration & Resolution within day to day support of Dell’s customers” – Selected as winner for Every Day Heroes Program – Customer Experience results on $41M private Cloud for Fortune 50 customer, 1 Bronze Award for Program Management Above & Beyond, 1 Spot award “To Acknowledge Entrepreneurial Spirit”• Fully responsible for a partner delivered service on a book of business valued >$75M• Management: Multi-level Communications & Relationships, Escalation, Stakeholder, Service Delivery, Partner/Vendor/Supplier, Program , Sales & Delivery Enablement, Customer Experience, Customer Success, and Multi-layered Support ServicesResponsible and accountable for KPIs and budget for multi-million $ portfolioCross-functionally within Dell Cloud Services: - Onboard Global & Regional Cloud delivery Partners - Oversight of Partnership, Service Delivery & Contract Management - Responsible for multimillion $ project/program delivery & Customer Experience - Drive business process improvements alignments cross-functionallyClient Delivery/Success & Operations: ~200 clients at >90% retention Fortune 50 - 1000 clients holding exceptional CE & CSAT scores. Cross-functional relationships across the entire company.Vendor Mgmt: 5 Partnerships Responsible and accountable for the relationship, contract, integration, service delivery and operations with quarterly Business Reviews.
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  • Dell
    Global Operations & Program Manager - Business Intelligence For Services
    Dell Jan 2011 - Oct 2013
    Round Rock, Texas, Us
    Responsible and accountable for CX, UX, KPIs, budget and compliance.Cross-functionally within Dell Services in a Project and Program Management capacity: - Lead for Dell Services in Data Privacy & Knowledge Assurance overall audience >50k - Design and Manage Internal Operation Processes for organization of 6 Teams - Manage Services Reporting Council & User Group of > 100 members - Member of Business Intelligence Community Council Managed Multi-level Communications: -- Publish Newsletter and Mar Comm to an overall audience of >50k -- Manage Promotional Materials, Road show & SharePoint Site Content -- Facilitate Sensing & Strategy Sessions, Action Plans for Tell Dell Results at multiple levels -- Drive Staff Meetings, Ops Reviews and All Hands at multiple levels -- Global Winning Culture Lead: 27 Site Representatives; >1k with >60% participationKey Accomplishments: Company strategic initiatives - Customer Experience Design (CX) & User Group (UX) for two internal SW roll-outs, various integrations/updates and maintenance. Transformed communications, intake and escalations points to a streamlined, standardized, branded and predictable source increasing trust, confidence, engagement & information saturation by >50%. Implemented Services Reporting Council - 100 collaborative members. Reduced internal intake cycles by 75%. Launched BI Newsletter and Road Shows. Evolved the team from key contributors to a cohesive high performing unit with extremely low attrition by implementing a culture program that included community involvement, mentoring, training, team building, diversity awareness, quarterly improvement initiatives and more. Within 7 months, participation increased 400%, achieved 100% training compliance early and community hrs increased 150% to benefit 784 charities worldwide. Conducted IC to Executive level sensing sessions, Ops Reviews, All Hands, Planning etc with multi tiered read/roll-out.
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  • Dell
    Global Changepoint Trainer, Tool Administrator & User Group - Dell Services
    Dell Nov 2007 - Jan 2011
    Round Rock, Texas, Us
    Cross-functionally within Dell Services in a Project and Program Management capacity: - Managed Multi-level Communications & Relationships - Scale Global user base from >5k - 15k (post Perot acquisition & global consolidation) - Design and Produce Execute & Manage Training - Tool Administration - Manage User Group: UX & UD of SME User Group of >75 Global Resources Consolidate tool instances from 3 silos to 1 new production environmentE2E Training Materials & Training Sessions (remote & in person)User Group & User Design: Implemented and managed a SME community of >75 global resources in a Train the Trainer model for roll-out involving >6 service business units and support functions relying on data integrity – finance & accounting, procurement etc. serving a broader audience of >50K.
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  • Dell
    Business Operations & Project Management - Professional Services
    Dell Jan 2005 - Nov 2007
    Round Rock, Texas, Us
    Responsible and accountable for KPIs and budget of multi-million $ portfolioCross-functionally within Dell along with Partners in a Project Management capacity: - Client Service Delivery & Partner Delivery Oversight for >500 projects - Changepoint System Administrator & data integrity - Consult on Ariba, Oracle and Changepoint Initiatives - Coordinate project delivery with Delivery, Account Executives and Partners - Develop, Vet and Publish process documentation - Deliver Project Manager Training for workshops and new hires - Project Management assignment to key accountsRelationship Management, Billing, CE/CSAT, SLA, Contract, Change ManagementOperations:Develop, Vet and Publish PM process documentation, training materials, training delivery, project creation, tracking, maintenance, audit, retrospectives. Lessons learned & best practice read outs.
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  • Glazer'S Distributors
    National Account Service Delivery Manager - Client Success
    Glazer'S Distributors Mar 2001 - Jan 2005
    Dallas, Texas, Us
    Client Success and Service Delivery for 3 National Accounts with Fortune 10 & Fortune 50 companies (largest revenue streams)Client Success: Managed client relationship at 100% retention, exceptional CE while growing the footprint >20%. Issued monthly pricing contracts & manage wholesale pricing within client systems. Orchestrated wine/champagne tasting(s) with clients & wine makers/repsOperations: within Texas - authorized and distributed weekly POs for 60 stores to 13 branches. Negotiated wholesale price with internal Buyers. Managed purchase requirements, internal billing, direct imports, basic inventory, UPC, and special purchases for >6k SKUs. Created POS tracking database - sales training & enablement with Executive presentations: reports and account updates
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  • Palm Harbor Homes
    Executive Associate To President Of Retail And Vp Of Manufacturing Tx &Az
    Palm Harbor Homes Sep 1999 - Oct 2000
    Plano, Texas, Us
    Executive Associate to President of Retail Sales, Operations and Manufacturing in Dallas Texas Mar-Nov '00- Sales Motivational Materials- Designed and Produced a Sales Guide for 150 Retail Locations- Event Planning: Managed Award Ceremonies, Banquets and Large EventsExecutive Associate to the President of Retail and VP of Manufacturing in Austin, Texas 9/99 - 3/00- Escalation Management in Texas & Arizona- Produced Status Reports to Executives on Manufacturing Production in Texas - Produced Educational Materials & Training on behalf of the Manufacturing Division- Identified & Negotiated Local Marketing Opportunities- Designed & Delivered Tracking Reports: Top Home Sales, Décor Sales, Qualifying Sales Force Awards & Manufacturing Back Log Status (by Plant)- Managed Decor Displays in Training Rooms- Developed and Delivered Training Materials for Sales Team
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  • Steag Gmbh
    Accounts Payable Manager - Steag Microtech A Former Sub Of Steag Gmbh
    Steag Gmbh Mar 1998 - Sep 1999
    Essen, De
    - Reconciliations: Inter-company, Property, Office Equipment/Services/Leases- Negotiated Company Services: Phone, Shipping, American Express & Travel, Equipment Rental- Streamlined operational procedures reducing manual redundancy by 30%- Managed Accounts Payable and Vendor Services
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  • H. Richards Oil Company
    Accounts Payable & Company Benefits Manager
    H. Richards Oil Company Jul 1997 - Apr 1998
    Negotiated and Managed Employee Benefit Packages Produced Monthly Tax Reports: Sales, Gas, Diesel, Oil, and BatteryMaintained Fuel Manifests, EFT Transfers, and 941 Payroll Tax PaymentsManaged Tracking Records of Rental Property in Austin, Houston, and DallasManaged Accounts Payable and Expense ReimbursementOperational Project Management
  • Rreef Management Company
    Manager: Accounts Payable And Accounts Receivable
    Rreef Management Company Jul 1992 - May 1997
    Us
    The following for 9 Commercial Retail Centers, an Industrial Park & Management Office:Managed Accounts Payable and Receivable: Austin, Texas 8/95 – 5/97Budget Creation: Operations and Management OfficeCapital Reports and Base Rent Schedules for 4 Shopping CentersCollaborated with Executives on Training Issues and System Updates on CTIYear End Tax ReportsAccounting Assistant 7/92 – 8/95
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  • Jones Lang Wootton Ltd
    Accounting & Marketing Assistant, Tenant Association Accountant
    Jones Lang Wootton Ltd Jul 1991 - Jun 1992
    The following for 6 Commercial Retail Tenant Associations:Design and execute special promotions, seasonal events, monthly association meetings & advertising Managed Accounts Payable, Billing, and Accounts Receivable
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Rhonda Jarrell Education Details

  • Texas State University
    Texas State University
    Creating & Running
  • College + School Of Hard Knocks & Common Sense
    College + School Of Hard Knocks & Common Sense
    General

Frequently Asked Questions about Rhonda Jarrell

What company does Rhonda Jarrell work for?

Rhonda Jarrell works for Civil Communications & Conversations

What is Rhonda Jarrell's role at the current company?

Rhonda Jarrell's current role is Arbitrator | Mediator | Facilitator | Strategy | CE | Global Mgmt: Co.Org Initiatives, 3rd Party, Acct/Svc Delivery, Prog/Proj, Training, Comms, Business Intelligence, User Group, Ops | Product Development | Enablement|.

What schools did Rhonda Jarrell attend?

Rhonda Jarrell attended Texas State University, College + School Of Hard Knocks & Common Sense.

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