Rhonda Post Email & Phone Number

Washington Dc-Baltimore Area

Interim Senior PMO Analyst for an international insurance company. Managed data in PPM Anywhere (PPMA) to provide project delivery efficiency and executive reporting Worked as a Project Coordinator in the Corporate Vendor Management group for a brokerage and investment firm going through a $22 billion acquisition. Responsible for detailed reporting, researching contract information in Hiperos and Ariba Cloud, and following up with Contract Owners to follow through on next steps.Worked as a Project Manager for an international animal pharmaceutical company merger on an implementation of 33 countries moving to a Citibank corporate credit card program. Obtained KYC documents and kept track of each country's specific requirements, organized signatures for all contract, requested regulatory documentation, and tracked multiple sources of information. Tracked all pilot test applications and test purchases. Updated and edited each country's expense procedures for consistency.Created training documents for manufacturing firm going through a SOX system conversion from SOX Express to Workiva including Design Assessment process, Non-Standard Controls, Getting Started, and other processes for Site Coordinators and the Global Compliance team.Consultant brought in to assess, define, and structure a spin-off pharmaceutical company's approach to process documentation. Reviewed existing documentation, conducted global interviews, and developed recommendations to include governance, process flow templates, SOP template, Job Aid template, and Style Guide to ensure consistency throughout the organization.Created documentation and communications for a manufacturing firm's payroll implementation from ADP to Workday. Responsible for developing Quick Reference Guides (QRGs), for Workday and Kronos Time & Attendance, documenting processes, providing step by step instructions around procedures, how to guides, and assisting with corporate communications.

Acted as an interim Project Manager for the IT department of a global DNA testing lab. Identified, analyzed, tracked, and monitored the scope, time, risk, and cost for distributor and government contract projects. Performed triage on all IT issues and made recommendations to improve process and eliminate bottlenecks. Analyzed database reports and developed a senior leadership review process to ensure resources are best utilized. Mentored project team members in best practices. Worked with Zoho and Jira.

Cincinnati, Ohio Area

Created 100+ operational procedures for insurance industry client who went through an Oracle ImplementationEdited HTML source code for the Online Help of a repository system. Created Style Guide and improved usability.Created a Compliance Manual for a Lending institutionDesigned a system to track progress of open job requisitions providing visibility into open roles by location and divisionReconciled new hire additions to headcount and financial budgetPerformed a review of 401(k) plan and corrected participant accounts based on plan rules

Covington, Ky

Led a multi-location team of Service Delivery Managers who managed the deferred compensation (nonqualified plans) and health service accounts for high profile clientsTemporarily relocated to Bangalore, India (2/2015 - 5/2015) to conduct product training and improve proceduresCreated process efficiencies resulting in a savings of 4,200 hours in two yearsMaintained Salesforce data for 1,000+ clientsAutomated controls in a high profile product, saving 900 hours in one yearConsistently drove results, meeting control and quality metrics Directly researched and resoled plan and participant issues Managed and developed associate talent and growth in the NQ SDM contributor role. Maintained a quality control program that provided reasonable assurance the operation adheres to established policies and procedures

* Defined problem statements and opportunities* Recommended priorities and options to business leaders* Built and maintained the program portfolio* Established and maintained project plans, deliverables, and target dates* Executed projects, review key decision points and issues with business partners* Provided ongoing communication

Managed a team of technical writers who created back office procedures used as resource for employees working in retirement servicesPersonally selected global team of writers, created a training program, and executed training abroad to ensure all writers used same style and conventions to appear as one writerWorked closely with business partners to move all content from MS Word to HTML using a new Web-based platformUpscaled the capability of the content management India team to accept more complex work resulting in 50% increased productivity and an annual savings of $500,000Led transformation effort by reducing non-standard practices from 6,000 to 1,800 in 18 monthsCreated a methodology to review procedures on an annual basis to ensure accuracy and eliminate risk. Ended the year over 95% complete

* Promoted and transferred to the mid-west office.* Hired/trained new staff for RFP group. * Created standard operating procedures for improved efficiency* Reviewed and edited content for accuracy and positioning within the database to ensure appropriate messaging.* Assigned all group workflow and communicated with internal clients regarding work status, business issues, and process improvements

Greater Boston Area

Needham, Ma

Created user documents for software used on Unisys A Series

Natick, Ma

Wrote procedure manuals for wholesale club. Manuals included: Cash Management, Inventory Control, Tire Bay, Food Court, and Payroll.