Rhonda Wilkinson Email & Phone Number

Huntersville, North Carolina, United States

• Streamlined office management procedures, including appointment scheduling, billing, collections, office administration, and customer service to provide administrative support leading to optimization of clinic workflow.
• Efficiently responded to over 20,000 incoming and outgoing calls per month regarding scheduling appointments, informing new and existing patients on hospital procedures and surgeries, verifying medical insurance.
• Collaborated with various medical departments to initiate authorizations for radiology, Botox, and interventional pain management procedures, and organize incoming and outgoing referrals
• Processed all medical record requests, legal correspondence, and insurance data for third party facilities by maintaining HIPAA and confidentiality laws
• Utilized Charge Review Workque, Claim Edit Work, No Response Workque, and EOB for billing, collections and claim submissions
• Organized and managed PTO requests for 20 employees, including medical doctors and physician assistants

Charlotte, North Carolina Area

• Manage daily business operations through coordination of client scheduling, financial accounting, inventory reporting, and facilities management, providing a quality workflow for efficient productivity
• Remarkable communication skills with a tendency to adapt to client’s needs to ensure positive experiences, leading to 4.0+ out of 5 ratings among customer service feedback
• Persuasively interacts directly with clients and through social media to attract a larger audience of prospective clients, to effectively market and sell customized products and services, leading to an increase in sales
• Educate clients on upcoming products and new hair trends to enhance customer satisfaction and drive sales

Charlotte, North Carolina Area

• Identified optimal business opportunities and analyzed consistent areas of profit to increase sales effectively
• Managed financial and client accounts by meeting deadlines, focusing attention on details, multitasking, and maintaining a controlled budget
• Communicated with clients by efficiently addressing and resolving concerns, and consistently collaborated with employees, ensuring exceptional quality of service

Charlotte, North Carolina Area

• Supervised an office of 8 to 15 employees through positive relationship-building by sufficiently delegating tasks, understanding concerns, and determining effective solutions
• Managed financial records, including payroll, accounts receivable, accounts payable, and inventory to track expenses and ensure adequate profit margins
• Exceptionally skilled in customer service by actively listening, problem-solving, and communicating effectively

Licensed Cosmetologist, Cosmetology/Cosmetologist, General

Human Resources

Activities and Societies: Recruitment & Selection, Human Resource Employee Relations, Human Resource Benefits Administration, Employment.