Robert (Bob) S. Email & Phone Number

Salt Lake City Metropolitan Area

Utah, United States

Re-imagining processes.Improving outcomes.

Utah, United States

Utah, United States

In this role I actively solicited B2B enrollments for the Payables Automation Initiative of THE major player in the Credit Services industry. (Translation: market capitalization of $454B). With over 1,000 weekdays worked in the service of my employer, I consistently ranked in the top 3 among our active agents with respect to enrollments, our primary KPI. In March of this year, I lead our company in enrollments, signaling that after nearly 4 years in my present position, I remained actively engaged and continued to hone my craft. However, I'm an Analyst at heart. VBA, SQL queries and pivot-tables are my "happy place", and after logging a conservative estimate of 70 thousand B2B contacts (by phone and by email), I began actively seeking an opportunity to better use my talents and suit my passions... data-driven decision making and continuous process improvement.

Utah, United States

In this position I worked closely with customers and built excellent relationships with dealers for the purpose of resolving problems with Chrysler Automotive Group’s products and services. I took ownership of escalated customer complaints pertaining to repairs of vehicles priced between $20,000-$70,000. On average, 60% of my time was spent researching complaints in preparation for engagement with customers and dealers, and I maintained stellar customer satisfaction scores through active listening, empathy, and resolving problems and complaints speedily. This position also required me to utilize strong negotiation skills and practice sound business judgment when issuing credits toward resolution of customer concerns and offering goodwill to attain total customer satisfaction.

Saratoga Springs, Ut

After my previous position became a casualty of the economic downturn of 2008-2009, I set my sights on obtaining my Masters degree, during which time I assumed the role of Stay-At-Home-Dad and began homeschooling my three children. This was by far the toughest job I’ve ever undertaken.

Pasadena, Ca

Land Design Consultants was a Civil Engineering firm of roughly 150 employees which used four different CAD software packages, which was proving to be problematic. I was hired to manage the adoption and implementation of a single CAD package. Successfully wrote and maintained documentation of standard operating procedures, trained existing personnel and new hires on company CAD standards, and delivered both individual and group training on new/changed features.

Youngstown, Oh

Cantar / Polyair had deficiencies in its Estimating and Design Department and an even worse interdepartmental workflow which was greatly impacting business. As the new Manager of the department, I reduced quote turnaround time by 40% by redesigning and documenting our company’s workflow. Retrained 15 Estimators and Designers in both one-on-one and classroom settings and provided mentoring and production oversight in a fast paced environment.

Poway, Ca

ADCS was in serious risk of losing an $11M weapons and communications contract with the Department of Defense (DoD). I was hired as Project Manager to turn the CAD Department around and save the contract. Identified critical training deficiencies of existing Designers as well as seemingly countless ambiguities in the DoD CAD Standards. Addressed both with effective, ongoing instruction of 18 Designers and the Quality Assurance Department.

Orange, Ca

Wycliffe Associates was a company of 70+ employees which had run its operations for many years on a mainframe system which was not Y2K compliant. In order to avert breakdown of many of its essential systems, I was hired to implement new systems and provide the entire staff with the required training to make the transition without productivity loss.

Claremont, Ca

Lodestar Systems was a CAD software retailer whose sales were slumping do to a lack of customer engagement. I was hired to provide on-site customer training and telephone technical support. Reestablished contact and built relationships with these alienated and mismanaged accounts, and proceeded to drive the company to the most profitable quarter in years through a highly effective direct mail campaign.

Santa Fe Springs, Ca

In this position I produced detailed rebar placing plans and material lists to CRSI standards, worked closely with structural engineers through plan check phase, and ensured effective coordination between general contractors, fabrication shop, trucking, and field personnel. In the course of detailing the reinforcing steel for several major projects, I identified a critical design flaw during the construction of Pier 301 Wharf, Port of Los Angeles and averted project downtime by providing the structural engineers with a 3D model of an alternative construction method.

Walnut, Ca

At Fairway I worked both independently and as part of a team to design and facilitate the construction of multi-cavity tooling for the molding of numerous medical and consumer products.

Fullerton, Ca

In this position I gained experience producing detailed rebar placing plans and material lists to CRSI standards, worked closely with structural engineers through plan check phase, and ensured effective coordination between general contractors, fabrication shop, trucking, and field personnel. I was also able to make significant contributions to the company by implementing a network of CAD workstations, establishing company-wide CAD standards, and training Sr. Rebar Detailers to be highly proficient in the use of AutoCAD software.

Master Of Business Administration (Mba), Management, 3.53 Gpa

Activities and Societies: Member, Golden Key International Honor Society

Bachelor Of Science (Bs), Psychology, 3.87 Gpa (Magna Cum Laude)

Associate Of Science (As), Cad Drafting (Mechanical), 3.78 Gpa (High Honors)

Activities and Societies: Autodesk User Group International (AUGI)Coursework included Fundamentals of Drafting, Blueprint Reading.