Ray Hupfer, Pmp Email & Phone Number

Louisville, Kentucky, United States

Job ResponsibilitiesMeet with executives and key leaders from across the organization to identify opportunities for internal process optimization and innovation and support scaling of successful pilot initiatives.Collaborate with Membership, Program, and Marketing teams to create and execute plans that drive enrollment and improve the member and program experience.Work as part of a small IT team to maintain a standard of excellence in regards to full resolution time and customer satisfaction for over 4,000 department support tickets per year.Key ProjectsServed as project manager in the transition and implementation of a new payroll system that centralizes HR processes, providing employees with a single, streamlined platform for payroll, scheduling, LMS, and benefits, replacing previously separate systems.Managed the implementation of a centralized, cloud-based security camera platform across 13 YMCA facilities aiming to improve reliability, scalability, consistency, and access control.Served as product owner in the consolidation and redesign of the YMCA Louisville website properties, with the new site structure delivering over a 30% increase in views of key programs and offerings.Developed and implemented an online incident reporting system in conjunction with the Safety and Risk Management team which resulted in a 36% reduction in average incident reporting time.Collaborated with the Membership and Operations teams to select and deploy a self-service online booking platform that allows members to reserve time with facility amenities.Worked with executives and leadership staff to create meaningful data visualizations, reports, and dashboards to promote data-informed decision making.

Louisville, Kentucky, United States

Job Responsibilities:Maintained content on public-facing websites to inform over 1.5 million site visitors per year of YMCA programs, services, opportunities, and more.Work with branch staff to oversee and create content for 32 different social media accounts across multiple platforms with over 47,600 combined followers.Collaborated with the Marketing team to maintain a promotional email calendar and to create and deliver targeted email communications to over 120,000 unique YMCA members, program participants, donors, and volunteers.Assisted IT team in maintaining content on the YMCA's staff intranet.Developed and maintained strong working relationships with external web development and digital marketing vendor partners.Key Projects:Created, tested, and implemented automated data segmentation process, resulting in email campaigns that consistently outperform published industry standards for engagement rates by over 20%.Served as lead in the selection and implementation of digital signage solution used at 10 YMCA facilities that allows for relevant and engaging visual content to be shared with YMCA visitorsActed as primary liaison between YMCA staff and agency partner in the redesign of the YMCA Camp Piomingo resident camp websiteImplemented project management tool for the YMCA of Greater Louisville’s IT team and created improved reporting for tracking task completion in order to improve efficiency and transparency

Bachelor Of Arts (B.A.)

Master Of Science (M.S.)